Rebekah Ortiz
Magna,UT
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Marriott Vacations Worldwide
Midvale, UT
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Paraeducator
Granite School District
Salt Lake City, UT
09.2018 - 11.2023
- Provided instruction to individual or small groups of students to reinforce learning of material or skills initially introduced by a teacher.
- Instructed students in basic academic skills such as reading, writing, math, science and social studies.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted teachers with record keeping tasks such as attendance taking and grading papers.
- Assisted teachers in preparing materials for lessons and activities.
Education
GED -
Granite Peaks
Salt Lake City, UT06-2017
Skills
- Critical Thinking
- Call Management
- Paperwork Processing
- Courteous demeanor
- Call Center Operations
Timeline
Customer Service Representative
Marriott Vacations Worldwide
11.2023 - Current
Paraeducator
Granite School District
09.2018 - 11.2023
GED -
Granite Peaks
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