Rebekah Van Gieson
Fort Lauderdale,FL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing client relationships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the physical and digital health space, specifically in mental health and wellness.
Overview
12
12
years of professional experience
Work History
Senior Director of Business Operations and Client Success, US
WYSA INC.
10.2021 - Current
- Serve as company-wide owner of all US post-sales efforts to ensure all client implementations and onboarding efforts are successfully completed
- Collaborate with internal stakeholders in Analytics, Engineering, and Product teams to ensure 100% attainment of on-time, in scope successful launches in US market
- Manage ongoing relationship for all US accounts including standing meetings, engagement efforts, and client inquiries, leading to 99% contract renewals and 98% client satisfaction
- Partner with Business Development team to ensure timely and accurate RFI/RFP submissions
- Work cross-functionally with US and India sales teams to build out lead gen processes and pipelines for healthcare deals in US
- Built US based network of Behavioral Health Coaches
- Assisted with YoY models for network and provider growth, new business, and financials
- Assisted with project management in creating plan and case for FDA-BDD submission.
- Analyzed business operations and implemented strategies to improve operational cohesiveness
Senior Manager, Behavioral Health Provider Network
MDLIVE
09.2018 - 10.2021
- Management of Behavioral Health network consisting of 1,200 providers, 300% increase in growth throughout tenure
- Increased network volume growth over 500% year over year
- Development of Behavioral Department staff from one person to include direct reports
- Increase in provider engagement as evidenced by 20% increase in NPS scores throughout tenure
- Established recruitment plan based off of network capacity planning and findings
- Collaborated with Product and Engineering departments to identify provider platform issues, write enhancements and UAT
- Assisted in development of quality metrics and provider policies and procedures
- Client relationship building to work in collaboration to meet their product and network needs.
- Provided strong leadership to enhance team productivity and morale
- Evaluated hiring, firing, and promotions requests
Senior Director of Operations
Scribe Innovations
01.2012 - 09.2018
- Joint management of 200+ employees
- Personally oversaw of 20+ sites to include hiring, training and scheduling
- Created and monitored monthly invoices averaging $160,000 per month
- Adept at presenting, promoting and selling programs to potential and new clients with subsequent guidance on using product
- Assisted in hospital EHR transitions
- Facilitated hospital on-boarding for employee clearance.
Education
MSW - Social Work
Barry University School of Social Work
Miami, FL08.2024
MBA with a focus in healthcare administration - Business Administration
Barry University School of Business
Miami, FL01.2021
BS, Biomedical Sciences with a minor in Public Health - Biomedical Sciences
University of South Florida
Tampa, FL01.2009
Skills
- Overseeing Partnerships
- Motivational Leadership
- Client Advocacy
- Hiring and Onboarding
- Account Management
- Strategic Planning
- Issue Resolution
Timeline
Senior Director of Business Operations and Client Success, US
WYSA INC.
10.2021 - Current
Senior Manager, Behavioral Health Provider Network
MDLIVE
09.2018 - 10.2021
Senior Director of Operations
Scribe Innovations
01.2012 - 09.2018
MSW - Social Work
Barry University School of Social Work
MBA with a focus in healthcare administration - Business Administration
Barry University School of Business
BS, Biomedical Sciences with a minor in Public Health - Biomedical Sciences
University of South Florida
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