Rebekah Wadsworth
Summary
Sales and customer service professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
Tracker Marine Boat Center
03.2025 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Business Assistant
Tracker Marine Boat Center
10.2023 - 03.2025
- Proofread documents prior to submission ensuring accuracy of content.
- Conducted regular reviews of accounts receivable and payable processes to identify areas for improvement.
- Reviewed contracts prior to signing in order to protect the interests of both the dealership and its customers.
- Maintained relationships with banks, lenders and other third parties involved in finance transactions.
- Trained fellow outfitters on various aspects of finance policies and procedures.
- Resolved customer complaints or disputes in a timely manner.
- Ensured that all paperwork was completed accurately prior to submitting applications for financing approval.
- Worked closely with sales team members to facilitate successful completion of deals involving financing options.
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
- Handled customer complaints and took appropriate action to resolve them.
- Met with applicants to obtain information for loan applications and to answer questions about process.
Store Manager
Sunglass Hut - Luxottica
06.2018 - 10.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Established and monitored KPIs to optimize company performance.
- Participated in ongoing training to enhance own job skills and knowledge.
Team Lead Customer Service/Apparel Associate
Bass Pro Shops
08.2017 - 06.2018
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
Customer Service/ Apparel Associate/ Cashier
Gander Mountain
05.2017 - 08.2017
- Interacted with customers of varying backgrounds, attitudes, and personalities
- Helped with liquidation process
- Managed cash register during slower times, busy times, during holidays, and the liquidation process
- Handled money
- Assisted customers in finding correct shoe sizes and clothes sizes
- Made connections with customers and helped direct them in the right path to find what they need or help answer questions about the store and the liquidation process
- Actively sought out feedback from customers about their experiences in order to drive continuous improvement efforts
- Facilitated weekly team huddles focused on problem solving, collaboration, goal setting and recognition activities .
Server
Cornerstone Café and Coffee Shop
01.2017 - 05.2017
- Provide customer service to various types of customers
- Served food and beverages to customers at restaurant
- Bused tables and cleaned dishes
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Childcare Provider
VillaSport Athletic Club and Spa
02.2015 - 01.2017
- Provide a safe environment for children from age 6 weeks to 12 years
- Provide a learning environment for all aged children
- Assist children in active learning and playing
- Keep records of injuries, behavioral problems and attendance
- Summer camp counselor during summer months
- Organized activities such as games, arts and crafts, music, outdoor play.
- Created an atmosphere that was stimulating, encouraging, supportive, respectful and fun.
Respite Provider/Behavioral Therapist
PlayDate Behavioral Interventions
03.2014 - 02.2015
- Counsel children to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans
- Worked with children who suffered with autism and other developmental disorders
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Provide care for mentally disturbed, delinquent, or handicapped children
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
Maintenance Provider
Southeastern Developmental Services
05.2011 - 08.2013
- Worked amongst adults with developmental disabilities
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Performed general maintenance and repair.
Education
Emergency Medical Technician -
Emergency Medical Sciences
05.2016
Associate of Applied Science - undefined
Interpretation Preparation ASL
05.2015
Bachelor of Science - Psychology/American Sign Language
05.2014
Associate of Science - Psychology
05.2014
High School Diploma - undefined
Lamar High School
05.2013
Skills
- Management
- Sales/Sales Management
- Business Acumen
- Customer and Personal Service
- Team leadership
- Decision-making
- Relationship building
- Complex Problem-solving
- Goals and performance
Certification
- CNP - Certified Notary Public
Timeline
Sales Manager
Tracker Marine Boat Center
03.2025 - Current
Business Assistant
Tracker Marine Boat Center
10.2023 - 03.2025
Store Manager
Sunglass Hut - Luxottica
06.2018 - 10.2023
Team Lead Customer Service/Apparel Associate
Bass Pro Shops
08.2017 - 06.2018
Customer Service/ Apparel Associate/ Cashier
Gander Mountain
05.2017 - 08.2017
Server
Cornerstone Café and Coffee Shop
01.2017 - 05.2017
Childcare Provider
VillaSport Athletic Club and Spa
02.2015 - 01.2017
Respite Provider/Behavioral Therapist
PlayDate Behavioral Interventions
03.2014 - 02.2015
Maintenance Provider
Southeastern Developmental Services
05.2011 - 08.2013
Associate of Applied Science - undefined
Interpretation Preparation ASL
Bachelor of Science - Psychology/American Sign Language
Associate of Science - Psychology
High School Diploma - undefined
Lamar High School
Emergency Medical Technician -
Emergency Medical Sciences
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