Rebekah Wilson
Hernando,MS
Summary
Dedicated Case Manager experienced in managing caseloads and developing individualized service plans. Achieved improved client outcomes through effective tracking of progress, data collection, and implementation of treatment strategies. Focused on enhancing service delivery by coordinating with multidisciplinary teams and employing crisis intervention techniques.
Overview
10
10
years of professional experience
Work History
Service Coordinator / Social Counselor 2
Tennessee Department of Disability and Aging
Bartlett, Tennessee
03.2024 - Current
- Managed phone calls to guide families through service eligibility steps, ensuring clear understanding of processes.
- Communicated with providers, caregivers, and agency staff to address service needs and facilitate support.
- Updated service plans to align with client needs while maintaining confidentiality of records.
- Scheduled appointments and tracked follow-up tasks for assigned caseload.
- Monitored email and phone communication to provide prompt responses and solutions.
Registered Behavior Technician (RBT)
Irby Psychological Services, LLC
Southaven, MS
11.2023 - 03.2024
- Delivered individualized ABA treatment plans to children with autism spectrum and other behavioral disorders, tracking progress through data collection and graphing to guide intervention adjustments.
- Applied positive reinforcement and crisis deescalation techniques that reduced challenging behaviors and increased desired skills.
- Monitored client progress using data collection and graphing to inform behavior change strategies.
- Applied crisis management techniques to effectively deescalate aggressive behaviors in clients.
- Delivered verbal prompts to encourage appropriate responses from clients. and reinforcement strategies to increase desired behaviors.
Family Advocate / MDT Coordinator
Healing Hearts Child Advocacy Center
Southaven, MS
09.2020 - 09.2023
- Facilitated access to critical resources including medical care, housing, food, and employment opportunities for families.
- Streamlined referral process for mental health and specialized services, ensuring timely support for clients.
- Nurtured client relationships by offering consistent support through regular check-ins and follow-up calls.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Maintained confidentiality through stringent handling of charts and data.
Sales / Warehouse Associate
State Beauty Supply
Southaven, MS
08.2016 - 06.2020
- Assembled customer orders from stock.
- Answered store and merchandise questions and led customers to the wanted items.
- Interacted with customers to understand their preferences and provide tailored assistance. in friendly, professional dialogue to determine needs.
Education
Master of Social Work - Concentration in Clinical Social Work
Union University
Jackson, TNBachelor of Applied Science - Social Work
The University of Mississippi
Oxford, MSSkills
- Individualized service plans
- Case management
- Client needs assessment
- Data collection
- Community resource navigation
- Goal setting
- Caseload tracking
Timeline
Service Coordinator / Social Counselor 2
Tennessee Department of Disability and Aging
03.2024 - Current
Registered Behavior Technician (RBT)
Irby Psychological Services, LLC
11.2023 - 03.2024
Family Advocate / MDT Coordinator
Healing Hearts Child Advocacy Center
09.2020 - 09.2023
Sales / Warehouse Associate
State Beauty Supply
08.2016 - 06.2020
Master of Social Work - Concentration in Clinical Social Work
Union University
Bachelor of Applied Science - Social Work
The University of Mississippi