Rebekkah James
Chula Vista,CA
Summary
Detail-oriented Customer Support Specialist with expertise in CRM and problem-solving. Proven ability to enhance customer satisfaction through active listening and empathy, while managing high call volumes effectively.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
VA Work Study
Chula Vista, CA
10.2025 - Current
- provided administrative help by accessing confidential files to answer questions to the best of my ability
- Provided prompt and accurate responses to customer inquiries through various communication channels.
- Collaborated with team members to enhance customer support processes and improve service quality.
- Maintained a positive attitude while managing high call volumes during peak times.
- Contributed ideas for process improvements based on customer feedback and personal observations.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped with veteran benefit related questions with a calm and understanding demeanor
Sales Associate
TjMaxx
Chula Vista, CA
06.2025 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve daily sales goals and maintain store operations.
- Provided support in loss prevention measures by adhering to security protocols during shifts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
AA-Psychology - Psychology
Southwestern College
Chula Vista, CA08-2028
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Help desk support
- Live chat support
- Product knowledge
- Active listening
- Customer response
- Time management
- Multitasking and organization
- Empathy and patience
Accomplishments
- I am the vice president of the student Veterans Organization(SVO)
- I have had a job doing administrative work on Southwestern college campus working with the VA work study program
- Have been able to manage a high stress environment while keeping a calm and empathetic tone
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Learning new things
- I enjoy a high pace lifestyle
Timeline
Customer Support Specialist
VA Work Study
10.2025 - Current
Sales Associate
TjMaxx
06.2025 - 08.2025
AA-Psychology - Psychology
Southwestern College