Rebiha Ait Slimani
5125 Queens Blvd Apt 3D,NY
Summary
Skilled in healthcare systems navigation and upholding professionalism, I significantly enhanced patient care and satisfaction at International Home Care Agency. Expert in medical terminology and client advocacy, my background spans from home care coordination to medical assistance, consistently achieving high customer satisfaction and improving service delivery efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Care Coordinator
International Home Care Agency
New York
07.2024 - Current
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
Intake Specialist
International Home Care Agency
New York
12.2020 - 12.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Medical Assistant
Mohamed Md
New Jersey
12.2018 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Home Health Aide
Care.com Inc
New York
12.2016 - 12.2018
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Microbiology Lab Assistant
Sanofi Aventis
Algeria
12.2013 - 12.2014
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
Education
Certificate - Medical Assistant
New York Institute of English’s And Business
New York06.2016
Bachelor - Microbiology
Mouloud Mammeri Tizi Ouzou
Algeria 06.2013
Skills
- Scheduling and staffing
- Professionalism and ethics
- Healthcare systems navigation
- Client advocacy
- Medical terminology
Certification
- First Aid Certification - American Red Cross.
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Languages
Arabic
French
English
Timeline
Home Care Coordinator
International Home Care Agency
07.2024 - Current
Intake Specialist
International Home Care Agency
12.2020 - 12.2021
Medical Assistant
Mohamed Md
12.2018 - 12.2019
Home Health Aide
Care.com Inc
12.2016 - 12.2018
Microbiology Lab Assistant
Sanofi Aventis
12.2013 - 12.2014
Certificate - Medical Assistant
New York Institute of English’s And Business
Bachelor - Microbiology
Mouloud Mammeri Tizi Ouzou