Recca Ames
Southgate,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Office Manager
Foot and Ankle Associates
01.2013 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of staff
- Completed and submitted all business forms, licensing/ credentialing applications
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Managed compliance to keep organization operating within legal and regulatory guidelines (HIPAA/ OSHA)
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions
- Overseen all staff, patient, and physician schedules.
Customer Service Supervisor
Burlington Coat Factory
08.2009 - 01.2013
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Medical Administrative Assistant Certificate -
Everest Institute
Dearborn, MI11.2012
Skills
- Conflict Resolution
- Multitasking
- Business Administration
- Team Bonding
- Customer Relations
- Travel Coordination
Timeline
Office Manager
Foot and Ankle Associates
01.2013 - Current
Customer Service Supervisor
Burlington Coat Factory
08.2009 - 01.2013
Medical Administrative Assistant Certificate -
Everest Institute
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