Rece Jordan
Reading,PA
Summary
Highly experienced IT Intern known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
The UPS Store Inc.
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
IT Technician
Lorane Bible Chapel
01.2022 - 06.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored systems in operation and quickly troubleshot errors.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Sales Associate
Micheals Arts And Crafts
09.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
IT Intern
Gloster Baptist Church
04.2016 - 07.2019
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Monitored and logged daily server tasks and reports.
- Supported team needs with research and problem-solving abilities.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Determined and resolved printer and networked copier outages.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Tested integrated software and tools for data processing systems.
- Conducted system patching and software updates to field laptops using remote access software.
- Helped department set up equipment for meetings, events and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Education
High School Diploma -
Wilson Area High School
Reading, PA05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Flexible Schedule
- Sales expertise
- Product Sales
- Store Opening and Closing
- Professional Demeanor
- Merchandising understanding
- Strategic Planning
- Cleaning techniques
- Merchandising knowledge
Certification
IT Technician License - 2 Years
Languages
English
Full Professional
American Sign Language
Limited Working
Timeline
Sales Associate
The UPS Store Inc.
12.2023 - Current
IT Technician
Lorane Bible Chapel
01.2022 - 06.2023
Sales Associate
Micheals Arts And Crafts
09.2021 - 11.2022
IT Intern
Gloster Baptist Church
04.2016 - 07.2019
High School Diploma -
Wilson Area High School
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