Rediet Damte
Royse City,TX
Summary
Power Platform/ App Developer CompTIA A+ and Network+ Certified | Customer Relationship Management |SharePoint Developer | Power Platform Developer Reliable, energetic, multi-functional and resourceful customer assistance, Power platform and power apps developer professional with over 4 years of experience building applications using power apps, Analyzing data using power BI and automate work flows using power automate. Resolving tickets that are related to the power app and power platform issues also created different applications using Power platforms based on the Service Level Agreement and before the expected deadline. Skilled in training clients and providing support with exceptional motivation and communication. Bachelor's Degree in Computer Science with 3.5 CGPA. Excellent communication between customers / associates and possesses a professional demeanor along with a high level of technical proficiency and business acumen. Expertise in client services, account management, relationship-building, and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Power Platform Developer
Consensus Solutions
Springfield, VA
05.2023 - Current
- Collaborated effectively with cross-functional teams to ensure the timely delivery of projects with clients and stakeholders.
- Assisted with different applications within the VA, USDA, and internal initiatives.
- Troubleshoot and debug various issues with existing software systems.
- Developed a service portal application for the development team that tracks all the issues reported by clients or stakeholders.
- This includes change requests (new features) or defects (resolving bugs or issues).
- Provided different options that we can use as a solution to make the process easier for the stakeholders.
- Developed a dashboard using Power BI to analyze the tickets for the project managers and focus on which applications need more time or which feature requests are feasible.
- Automated the process for the user to receive emails of the details and status of their ticket using Power Automate.
- Provided training for the stakeholders on how to use the app.
- Provided training for the team on some of the new features in Power Apps, using modern controls and recent new features released by Microsoft.
- Assisted on two different apps with the upgrade and solved issues as a backup developer.
- Migration of applications from using SharePoint to Dataverse.
- Collaborated with the team to translate requirements into functional specifications and test plans.
- I worked closely with business stakeholders to identify requirements and develop solutions accordingly.
Power Platform Developer
US Foods
Tempe
07.2021 - 05.2023
- Active listening to the issues reported by the associates or customers and provides quick resolution
- Responds to system alerts and problems
- Opens, troubleshoots, and routes problem tickets
- Identifies, analyzes, and resolves issues including escalations when appropriate
- Document problem resolution utilizing standard procedures/ tools (Knowledge base)
- Completes assigned work in a timely and high-quality manner
- Reports on progress of own deliverables
- Setup Microsoft flow(Power automate) to provide auto approval and status update features based on predefined criteria
- Manage own workload including administrative work for self
- Support and maintain existing SharePoint solutions: Gather change requests from users, apply them in the design process
- Basic Knowledge on AS400 (Tuaca, Tequila)
- Excellent communication skills with a focus on team-up and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Used Zendesk, Logme In for a screen connect, Order Management, Tuaca, Tequila, ADUMS on a daily basis
- Handled more than 900 tickets and resolved 875 tickets successfully
- SharePoint user administration and content management
- Review current SharePoint web sites and pages
- Participates in software requirement's review, preliminary and critical design review, integration readiness review and software acceptance review
- Experience in power app workflows
- Analyzed and visualize sales and ticket data using Power BI
- Worked on a project to answer common questions from the employees to the service desk using power virtual agent to reduce the effort of the IT Team and to be more efficient to the client
MICROSOFT POWER PLATFORM
Wipro
Plano
11.2020 - 07.2021
- Used strong communication skills to collaborate with team members to ensure efficient service
- Experience in developing application in power apps, canvas, model driven app, common data services, SQL, Forms, Sharepoint online, Dynamic 365 CRM, Excel
- Worked on all SDLC(Software Development Life Cycle) which includes gathering and analyzing business requirements functional/ technical specifications designing, developing, testing, deploying the applications and providing production support
- Good experience in implementing agile/ scrum software development methodologies
MEMBER SERVICE REPRESENTATIVE
Molina Health Care
Irving
02.2019 - 11.2019
- Developed and improved the capabilities of communication with members by having lots of patience
- Received 98% satisfaction rating from customers after completed phone call
- Kept records of customer interactions, processed customer accounts and filed documents
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Effectively managed approximately 30 incoming calls daily
POWER PLATFORM DEVELOPER
Apposit Technology Solutions, Microsoft Ethiopia
, US
08.2017 - 10.2018
- Company Overview: Provides IT services to Agricultural and Food Beverage sector with over 500 employees
- Responsible for managing 2 products in the software company while ensuring quality service
- Created Canvas, Model driven applications per company and customer request
- Experienced in using different connectors and share the app giving permission
- High level of understanding in Power platform and Power app development
- Actively troubleshoot/problem solving software use cases supporting the software created for clients/companies with B2B support ensuring SLA is met
- Promptly respond to customer enquiries in person or via phone, email
- Quickly and efficiently open customer accounts by accurately recording account data
- Actively identify projects and escalate issues to the appropriate parties as necessary
- Trained approximately 60 new clients and ensured satisfaction of the product by following up via email and or phone based on the company procedure
- Created reports with Microsoft software, exceptional communication skills and ability to present information and respond to questions from senior IT Management or internal users
- Managed customer ticket through ticket control systems like Jira, Freshdesk and Zendesk wit 100% resolution rate
- Active listening to the issues reported by the associates or customers and provides quick resolution
- Worked in AS400 and other business applications
- Increased customer base by 30% during the year 2018 due to the delivery of quick service
- Monitors system and production processing performance
- Performed data analyzation and visualization also testing
- Building access request application using power app and power automate
- Provides IT services to Agricultural and Food Beverage sector with over 500 employees
Education
Bachelor of Science - Computer Science
Gondar University
01.2007
Power Platform Developer
Microsoft Power Platform
IT Support Training | Computer And Information Sciences
Per Scholas
Skills
- Microsoft Office
- Google Suite
- Microsoft Windows 10
- Mac OS X
- SharePoint development
- Power Apps
- Power BI
- Power Automate
Accomplishments
Vice President of Students Association, Gondar University - Ethiopia, 04/01/14, 07/01/16, Coordinated extra study time for more than 30 students, Supervised three teams of five people to ensure successful completion of project, Identified and solve students needs by correlating with the head of department and teachers.
Certification
PL - 400
Timeline
Power Platform Developer
Consensus Solutions
05.2023 - Current
Power Platform Developer
US Foods
07.2021 - 05.2023
MICROSOFT POWER PLATFORM
Wipro
11.2020 - 07.2021
MEMBER SERVICE REPRESENTATIVE
Molina Health Care
02.2019 - 11.2019
POWER PLATFORM DEVELOPER
Apposit Technology Solutions, Microsoft Ethiopia
08.2017 - 10.2018
Bachelor of Science - Computer Science
Gondar University
Power Platform Developer
Microsoft Power Platform
IT Support Training | Computer And Information Sciences
Per Scholas
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