Summary
Overview
Work History
Education
Skills
Timeline
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Reece Lightner

Coral Springs,FL

Summary

Highly motivated professional with a diverse background in the hospitality industry and a strong focus on customer service. Experienced in building strong relationships and exceeding customer expectations. Skilled in communication, problem-solving, and multitasking. Seeking a position that allows me to interact with people in a practical and meaningful way, leveraging my skills to contribute to the success of a dynamic organization.

Overview

8
8
years of professional experience

Work History

Server

Aba Miami
10.2022 - 01.2024
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to be proactive in restocking supplies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Manager

Beaker & Gray
12.2021 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Medicare Sales Representative

Alorica
09.2020 - 12.2021
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Server

Kyu
06.2016 - 04.2019
  • Trained all new servers and supported staff to follow restaurant procedures.
  • Trusted to wait on high-end clientele, athletes, and celebrities
  • Explained shared concept menu and portion sizes.
  • Trained all new servers and supported staff to follow restaurant procedures.
  • Cultivated warm relationships with regular guests.

Education

Bachelor of Arts - Communication

Pennsylvania State University
University Park, PA
08.2004

Skills

  • High-Volume Dining
  • Attention to Detail
  • Self Motivated
  • Multitasking
  • Problem Solving
  • Positive Attitude
  • Effective Communication
  • Team Collaboration

Timeline

Server

Aba Miami
10.2022 - 01.2024

Manager

Beaker & Gray
12.2021 - 10.2022

Medicare Sales Representative

Alorica
09.2020 - 12.2021

Server

Kyu
06.2016 - 04.2019

Bachelor of Arts - Communication

Pennsylvania State University

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Reece Lightner