Reece Putnam
Aurora,Illinois
Summary
Proven leader and dedicated team member with a track record of delivering exceptional customer service and maintaining high standards of professionalism. Skilled in cash handling and guest engagement, adept at multitasking and enhancing customer satisfaction. Demonstrated ability to train staff and improve operational efficiency, contributing to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Server
Froth And Fork
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Smoothie King
07.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Jersey Mikes
10.2019 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Server
White Eagle Golf Club
05.2018 - 10.2019
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Sociology
Aurora University
Aurora, IL05.2025
Associate of Arts - Sociology
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
Timeline
Server
Froth And Fork
08.2023 - 03.2024
Shift Leader
Smoothie King
07.2022 - 08.2023
Crew Member
Jersey Mikes
10.2019 - 06.2022
Server
White Eagle Golf Club
05.2018 - 10.2019
Bachelor of Arts - Sociology
Aurora University
Associate of Arts - Sociology
College of DuPage
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