Reed Engelhard
Round Lake,IL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. A capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
01.2023 - Current
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2017 - 01.2023
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Photo Specialist
Walgreens
09.2013 - 09.2017
- Enhanced customer satisfaction by providing personalized photo editing and printing services.
- Managed inventory levels of photo supplies, ensuring consistent product availability for customers.
- Developed a reputation for exceptional customer service, resulting in repeat business and positive reviews.
- Mentored new employees to ensure proficiency in software applications and company procedures, contributing to a cohesive team environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Computer Science
College of Lake County
Grayslake, IL06.2026
High School Diploma -
Grayslake Central High School
Grayslake, IL06.2012
Skills
- Customer Service
- Process Improvement
- Inventory Control
- Workflow Optimization
- Staff Supervision
- Drug Inventory Management
- Immunizations
- Staff Training
- Employee Recruitment and Hiring
- Employee Performance Evaluations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
01.2023 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2017 - 01.2023
Photo Specialist
Walgreens
09.2013 - 09.2017
Associate of Science - Computer Science
College of Lake County
High School Diploma -
Grayslake Central High School
Similar Profiles
Erin Nicole ToneyErin Nicole Toney
Pharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care PharmacyPharmacy Technician Trainee at Walgreen's Pharmacy, Remedi Senior Care Pharmacy
Chloe GrolbertChloe Grolbert
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy
Devin AlfordDevin Alford
Shift Lead Manager at Walgreen's PharmacyShift Lead Manager at Walgreen's Pharmacy
Wendy BucknerWendy Buckner
Retail Pharmacy Manager at Walgreen's PharmacyRetail Pharmacy Manager at Walgreen's Pharmacy
Paul YoungPaul Young
Customer Service Parts Professional at Oreilly Auto PartsCustomer Service Parts Professional at Oreilly Auto Parts