Reed Medsger
Brookhaven,PA
Summary
Results-driven automotive technician with 15+ years of experience at Volkswagen, Audi, and Land Rover dealerships. Transitioning to enterprise sales in automotive software, leveraging expertise in dealership operations and CDK Global DMS to drive up to 20% efficiency gains. Proven track record in building client trust and problem-solving, ready to deliver software solutions that enhance business performance.
Overview
16
16
years of professional experience
Work History
Automotive Technician – Land Rover Specialist
Land Rover West Chester
03.2024 - Current
- Diagnosed and resolved complex technical issues on 1,300+ Land Rover vehicles, ensuring premium client satisfaction and repeat business.
Leveraged CDK Global DMS to streamline repair processes, reducing turnaround times by 15% and enhancing operational efficiency for high-value tasks.
Partnered with service advisors and clients to recommend tailored solutions, building trust and securing approvals for advanced repairs, boosting shop revenue by 10%.
Conducted detailed vehicle inspections and system troubleshooting on luxury off-road systems, maintaining Land Rover’s reputation for quality and performance.
Collaborated with a team of 5 technicians to manage peak workloads, improving team productivity by 15% during high-demand periods.
Stayed current on Land Rover’s latest technologies through factory training, preparing for evolving dealership software needs.
Senior Automotive Technician
Audi Wilmington
03.2022 - 03.2024
- Led diagnostics and repairs on 2000+ Audi vehicles, improving shop efficiency by 20% through optimized workflows.
Trained 3 junior technicians, enhancing team performance and client service quality.
Delivered detailed repair explanations to clients, securing buy-in for complex solutions and boosting shop revenue. - Assisted in training junior technicians, sharing knowledge of advanced diagnostic techniques and best practices for quality repairs.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair. Certified Factory trained Expert.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
Automotive Technician
Audi Devon
09.2016 - 09.2021
- Enhanced customer satisfaction by delivering timely and efficient service for 6,500+ technical issues, building client trust and loyalty.
Reduced equipment downtime by 15% through regular maintenance checks and proactive problem-solving, improving shop reliability.
Boosted client retention through exceptional communication skills and prompt issue resolution, driving repeat business.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems and operational efficiency. - Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Technician
YBH Volkswagen
09.2014 - 09.2016
- Performed diagnostics and repairs on 2,000+ Volkswagen vehicles, boosting repair accuracy and client retention.
Worked with parts suppliers to ensure timely solutions, strengthening industry network and shop reliability.
Explained technical options to clients, gaining approval for repairs and driving revenue growth. - Licensed Pennsylvania State safety & emissions inspector
- Factory trained expert technician
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Technician
Garnet Volkswagen
06.2009 - 09.2014
- Performed diagnostics and repairs on 3900+ Volkswagen vehicles, boosting repair accuracy and client retention.
Worked with parts suppliers to ensure timely solutions, strengthening industry network and shop reliability.
Explained technical options to clients, gaining approval for repairs and driving revenue growth. - Licensed Pennsylvania State safety & emissions inspector
- Factory trained Volkswagen Expert technician
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Education
Technical -
Volkswagen Academy
Exton, Pennsylvania10.2008
Technical -
Universal Technical Institute
Exton, Pennsylvania06.2008
Skills
- Dealership Management Software
- Automotive Retail Operations (15 years)
- Client Relationship Management
- Technical Problem-Solving & Diagnostics
- Process Optimization and Efficiency
- Team Collaboration
- System Troubleshooting
- Camera and alignment specialist
- Warranty repair
- Electrical testing
- Complex repair planning
- Work Documentation
- Performance Optimization
- Repair Quotes
- Courtesy Inspection
- Service order preparation
- Scheduled Maintenance
- Cost Estimation
- Wheel Alignment
- Brake Repair
- Engine tuning
- Schematic reading
- System troubleshooting
- Time management
- Previous Licensed Pennsylvania State & Emissions Inspector for 12 years
- Certified Volkswagen Mechanic
Sales Readiness
- Passionate about transitioning technical expertise into automotive software sales.
Comfortable with 75% travel and overnight stays to support client success.
Timeline
Automotive Technician – Land Rover Specialist
Land Rover West Chester
03.2024 - Current
Senior Automotive Technician
Audi Wilmington
03.2022 - 03.2024
Automotive Technician
Audi Devon
09.2016 - 09.2021
Service Technician
YBH Volkswagen
09.2014 - 09.2016
Service Technician
Garnet Volkswagen
06.2009 - 09.2014
Technical -
Universal Technical Institute
Technical -
Volkswagen Academy
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