Reeda Thompson

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to process sales, returns, online orders, and gift card activations.

Conducted on-site licensing monitoring visits to the Office of Juvenile Affairs (OJA) state contracted juvenile detention centers, residential care facilities, and secure juvenile facilities to ensure compliance with complex state and federal laws, rules and regulations as it relates to juvenile justice.

• As lead assessor submitted written reports of compiled information, any findings/or areas of concern following assessment.
• Communicated findings/or areas of concern to facility director/staff of required changes to bring operations into compliance.
• Maintained scheduling monitoring calendar to ensure appropriate visits were made to OJA contracted facilities, OJA secure facilities, and Juvenile Services Unit offices.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Served as member of the Office of Juvenile Affair Parole Board reviewing assigned Parole requests.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Folded and arranged merchandise in attractive displays to drive sales.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.