Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Reenia Covington

Azusa,CA

Summary

Customer Service/Receptionist with years of experience enhancing customer satisfaction and operational efficiency. Proficient in data entry, communications, and problem-solving, with a strong focus on time management. Passionate about exceptional service and eager to contribute to a dynamic team environment.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Massage Envy Spa
Azusa, CA
02.2014 - 03.2015
  • Managed front desk operations, improving customer satisfaction.
  • Scheduled appointments efficiently
  • Handled customer inquiries and resolved issues, while enhancing overall client experience.
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Maintained accurate records of transactions and inventory.
  • Assisted with check-in and check-out procedures for guests.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Office Clerk

Senoka Inc.
Ontario, CA
04.2010 - 02.2011
  • Conducted debt settlements for clients
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Processed incoming and outgoing mail daily.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Received payments from clients via cash or credit card transactions.
  • Updated client accounts information in the database system accurately.
  • Contacted creditors on behalf of clients
  • Resolved client complaints promptly and professionally.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Education

Dental Assisting Certification - Dental Assisting

Bryman College
City Of Industry, CA
05-2006

High School Diploma -

Montebello High School
Montebello, CA
06-1999

Skills

  • Front Office Support
  • Credit and cash payments
  • Room assignments
  • Guest amenities
  • Front Desk Management
  • Sales expertise
  • Training and mentoring
  • Hospitality services
  • Word Processing
  • Reservations
  • Clerical duties
  • Oral and written communications
  • Customer Service
  • Time Management

Languages

Spanish
Limited

Affiliations

I love to bake and create custom desserts for special occasions. I'm a sports enthusiast and apart of a Los Angeles Rams booster club. We raise money for the Ronald Mc Donald House, various charities.

References

References available upon request.

Timeline

Front Desk Agent

Massage Envy Spa
02.2014 - 03.2015

Office Clerk

Senoka Inc.
04.2010 - 02.2011

Dental Assisting Certification - Dental Assisting

Bryman College

High School Diploma -

Montebello High School

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Reenia Covington