Reenie Blair
Omaha,NE
Summary
Accomplished leader with a proven track record at The Home Depot, adept in enhancing customer satisfaction and streamlining operations. Excelled in team building and problem-solving, significantly raising performance metrics. Skilled in retail operations and customer service, fostering a culture of continuous improvement and achieving sales targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
The Home Depot
04.2015 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Specialty Assistant Store Manager
The Home Depot
10.2013 - Current
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Science - Business Administration And Management
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Benson High School
Omaha06.1981
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Team Building and Motivation
- Employee Training
- Delegation and Supervision
- Sales Leadership
- Retail Operations
- Business Acumen
- Departmental Procedures
Accomplishments
- Supervised team of 20+ staff members throughout designated area of the store as well as whole store throughout my shift
- Resolved product issues through follow-up with customers, COS and installers
- Achieved positive results through effectively helping drive a strong customer service engagement as well as motivating a team to excel in all cashier metrics.
Languages
English
Full Professional
Timeline
Front End Supervisor
The Home Depot
04.2015 - Current
Specialty Assistant Store Manager
The Home Depot
10.2013 - Current
Bachelor of Science - Business Administration And Management
University of Nebraska At Omaha
High School Diploma -
Benson High School
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