Reese Martin Y. Blaisdell
Tempe,AZ
Summary
Personable and dedicated, with solid understanding of customer service and hospitality. Demonstrates expertise in conflict resolution and operational management. Committed to enhancing guest experiences and driving team efficiency.
Overview
11
11
years of professional experience
Work History
Sales Associate
Shift4 Payments
Phoenix, AZ
06.2025 - 02.2026
- Developed strong customer relationships to for sales and referrals.
- Performed over 400 cold calls n the Phoneix-Metro area.
- Provided product knowledge and training to new merchants.
- Provided Tech services to new merchants.
Manager
Locust Cider
Woodinville
01.2024 - 04.2025
- Oversaw daily operations, ensuring efficient production and distribution of cider products.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve efficiency.
- Collaborated with marketing teams to align promotional strategies with operational capabilities.
- Established quality control measures, ensuring compliance with industry standards and customer satisfaction.
- Analyzed production data to identify trends, driving continuous improvement initiatives within the facility.
- Led cross-functional teams in project planning, enhancing communication between departments for streamlined operations.
Bartender
Sound Hotel, Hilton Tapestry Collection
Seattle, WA
01.2023 - 12.2023
- Trained and mentored new staff on drink preparation techniques and customer service excellence.
- Crafted innovative cocktails and beverages tailored to guest preferences.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Restaurant & Bar Manager
Washington Athletic Club
Seattle, WA
07.2022 - 08.2023
- MOD for Torchy’s (brunch) and Hagerty’s (sports bar lunch & dinner) restaurants for a 100 yr. old membership club in downtown Seattle; also MOD for Room Service, Meeting Rooms and Special Events; coordinated and planned events with members, serving staff and kitchen staff; monthly inventory; evening and maintenance; daily EOD reports.
- Conducted regular status meetings to assess project health and address potential issues proactively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Tasting Room Manager
Bailarin Cellars/Insight Coffee
Sacramento, CA
09.2021 - 07.2022
- Managed weekly schedule of staff; wrote and enforced protocols for daily practices; systemized the preparation of mixed boards and other foods offered; took weekly inventory & submitted sales reports; handled all cash management duties; trained staff on the wines of North Coast California AVA/Sub-AVAs; ordered supplies for store and handled reservations; took tables and did tastings for customers when busy.
Bellevue Store Manager
JujuBeet
Bellevue, WA
05.2020 - 12.2021
- Led daily operations to optimize inventory management and enhance customer experience.
- Implemented staff training programs, improving team performance and service quality.
- Analyzed sales data to identify trends, adjusting strategies for increased revenue.
- Developed and maintained relationships with vendors to ensure timely product availability.
- Supervised scheduling and staffing, ensuring adequate coverage during peak hours.
- Trained and mentored junior managers, fostering leadership skills within the team.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Server
Cafe Flora Vegetarian
Seattle, WA
09.2020 - 08.2021
- Performed table service to customers in Seattle’s most well-known vegetarian restaurant over 30 years running; provided stellar dinner dining experience during pandemic where all staff followed state mandates and protocols; was excellent team player at a time when staff turnover was high; made cocktail drinks and served as barista at times.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Sales Representative
Elmhurst Milked
NYC + Long Island + Westchester
01.2019 - 03.2020
- Promoted and sold nut milks based out of Elmhurst Queens, NY; Visited accounts in all five boroughs, including Whole Foods NE Region to check on sales and product placement; maintained relationships with over fifty grocery stores, and multiple smoothie shops & cafes all around Metro NYC, Westchester, and Long Island counties; ran the DEMO program by hiring and overseeing all aspects of samplings and Demos; staffed marketing events.
Brand Representative
Hwayo Soju Co.
New York City
10.2014 - 03.2020
- Managed accounts for a premium artisanal Rice Spirit; scheduled tastings; met with clients to consult on seasonal cocktail menus; created Infusion Cocktails for various events; ran the bar program for events.
Production Manager
Juice Brothers
Williamsburg NYC
07.2017 - 12.2019
- Brought to life, ran and managed an Amsterdam-based cold-pressed juice/raw foods operation; ordered all the produce and superfoods; calculated produce yields and pars; directed all aspects of pressing/mixing/bottling of products; performed quality control; coordinated deliveries to accounts; oversaw all raw foods production & packaging; ran the Smoothie Bar and Café.
- Coordinated cross-functional teams to enhance communication and collaboration.
- Managed inventory levels, ensuring timely availability of raw materials for production.
- Developed standard operating procedures to enhance productivity across shifts.
- Oversaw production schedules to optimize workflow and meet demand.
- Implemented quality control measures to ensure product consistency and safety.
Team Member
Juice Press
New York, NY
06.2016 - 06.2017
- Operated blending equipment to prepare fresh juice and smoothies efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Provided exceptional customer service by addressing inquiries and promoting menu items effectively.
- Trained new team members on operational procedures and product knowledge to enhance team performance.
- Implemented best practices for food safety and sanitation, improving overall workplace hygiene.
Operations Manager
VBurger
Union Square, NY
03.2015 - 06.2016
- Helped create concept and brought to life a vegan fast-food burger restaurant; developed operations procedures for FOH & BOH duties; ran all administrative activities such as hiring staff, processing payroll, ordering produce and packaged goods, maintaining inventory, acted as community outreach and social media.
- Developed and implemented business strategies to drive growth and market presence.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw daily operations, ensuring efficiency and quality in service delivery.
- Conducted market research to identify new opportunities and inform strategic decisions.
Education
Bachelor of Arts - Anthropology
University of Minnesota
Minneapolis, MN12.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Verbal/written communication
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- POS system operation
- Meeting deadlines
- Adapt to diverse groups
- Guest relations
Timeline
Sales Associate
Shift4 Payments
06.2025 - 02.2026
Manager
Locust Cider
01.2024 - 04.2025
Bartender
Sound Hotel, Hilton Tapestry Collection
01.2023 - 12.2023
Restaurant & Bar Manager
Washington Athletic Club
07.2022 - 08.2023
Tasting Room Manager
Bailarin Cellars/Insight Coffee
09.2021 - 07.2022
Server
Cafe Flora Vegetarian
09.2020 - 08.2021
Bellevue Store Manager
JujuBeet
05.2020 - 12.2021
Sales Representative
Elmhurst Milked
01.2019 - 03.2020
Production Manager
Juice Brothers
07.2017 - 12.2019
Team Member
Juice Press
06.2016 - 06.2017
Operations Manager
VBurger
03.2015 - 06.2016
Brand Representative
Hwayo Soju Co.
10.2014 - 03.2020
Bachelor of Arts - Anthropology
University of Minnesota