Reese Pittler
Greensburg,PA
Summary
Dedicated shift leader with proven expertise in customer service management, team leadership, and conflict resolution. Committed to delivering high-quality service and promoting positive customer experiences.
Overview
3
3
years of professional experience
Work History
Shift Leader
Millie's Homemade Ice Cream
Greensburg, PA
06.2024 - Current
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored team members on customer service best practices and operational procedures.
- Resolved customer complaints promptly, promoting positive experiences and repeat business.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Scooper/Head Cashier
The Parlor by Steel City Whip
Greensburg, PA
07.2023 - Current
- Provided exceptional customer service by efficiently serving ice cream and desserts.
- Trained new staff on proper scooping techniques and customer interaction standards.
- Maintained cleanliness and organization of the scooping area to ensure optimal workflow.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
Education
High School Diploma -
Greensburg-Salem High School
Greensburg, PASkills
- Customer service management
- Cash handling
- POS system operation
- Team leadership
- Problem-solving
- Adaptability
- Conflict resolution
- Positive attitude
- Complaint resolution
- Creative problem solving
- Inventory management
Timeline
Shift Leader
Millie's Homemade Ice Cream
06.2024 - Current
Scooper/Head Cashier
The Parlor by Steel City Whip
07.2023 - Current
High School Diploma -
Greensburg-Salem High School