Reese Truran
Dearborn Heights
Summary
Dedicated professional with a strong background in customer service and operations. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Eager to contribute to a team by optimizing processes and supporting business growth.
Overview
10
10
years of professional experience
Work History
Bartender/Server
McShanes Irish Pub and Whiskey Bar
Detroit
07.2022 - 03.2026
- Crafted and served diverse cocktails and beverages to enhance customer experience.
- Engaged with customers to provide exceptional service and recommendations.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness and organization of the bar area and equipment.
- Collaborated with kitchen staff to ensure timely service during busy shifts.
- Trained new bartenders on drink recipes and customer service standards.
- Monitored alcohol consumption to promote responsible drinking practices.
- Performed opening and closing duties including restocking supplies.
- Processed transactions using cash register and POS system, ensuring accurate and efficient cash handling.
Assistant General Manager
Carrolls Corporation
Garden City
12.2018 - 06.2022
- Oversaw daily operations, enhancing staff performance and customer satisfaction.
- Coordinated staff training programs, improving service quality and operational knowledge.
- Managed inventory levels and optimized ordering processes, ensuring effective supply chain management.
- Implemented standard operating procedures to streamline workflow across departments.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Resolved customer complaints promptly to maintain positive relationships and brand reputation.
Press Operator
LB Manufacturing
Springfield
04.2016 - 12.2018
Education
High School Diploma - Graduated with honors
ASHER
Southgate, MI05-2004
Medical Administrative Assistant - Perfect Attendance Awards
Everest
Dearborn, MISkills
- Point of sale systems
- Bar equipment maintenance
- Stock management
- Operational efficiency
- Customer engagement
- Customer satisfaction
- Problem solving
- Multitasking
- Team collaboration
- Effective communication
- Dependable service
- Friendly demeanor
Professional Achievements
Consistently at the top in sales performance, Trained new employees, Resolved Escalated Customer Service Issues, daily and monthly inventory counts, Scheduling, working high volume events,
Timeline
Bartender/Server
McShanes Irish Pub and Whiskey Bar
07.2022 - 03.2026
Assistant General Manager
Carrolls Corporation
12.2018 - 06.2022
Press Operator
LB Manufacturing
04.2016 - 12.2018
High School Diploma - Graduated with honors
ASHER
Medical Administrative Assistant - Perfect Attendance Awards
Everest