Summary
Overview
Work History
Education
Skills
Timeline
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Reese Waltrip

Durham,NC

Summary

Driven professional with a proven track record at Snow City Cafe, enhancing guest experiences through personalized service and fostering community. Skilled in customer service expertise and mobile order management, demonstrated by seamless technology transitions at Chick-fil-A, ensuring accuracy and repeat business. Achieved improved service quality through effective multitasking and front-of-house management.

Overview

2
2
years of professional experience

Work History

Host

Snow City Cafe
05.2024 - Current
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Developed rapport with regular patrons to foster a sense of community within the establishment.
  • Supported the needs of wait staff who attended to the specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Chick-fil-A
11.2023 - 04.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Host/Restaurant Busser

Red Robin
09.2022 - 08.2023
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Bachelor of Arts -

North Carolina Central University
Durham, NC
05.2027

Skills

  • Effective Multitasking
  • Greeting guests
  • Customer service expertise
  • Cleaning and sanitation
  • Server Support
  • Mobile Order Management
  • Front of House Management

Timeline

Host

Snow City Cafe
05.2024 - Current

Cashier

Chick-fil-A
11.2023 - 04.2024

Host/Restaurant Busser

Red Robin
09.2022 - 08.2023

Bachelor of Arts -

North Carolina Central University

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Reese Waltrip