Summary
Overview
Work History
Education
Skills
Timeline
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Roman Amador

Salem

Summary

Dynamic and adaptable professional with a strong background in customer service at Annette's Westgate Cafe. Expertly managed high-pressure situations while enhancing guest satisfaction through effective communication and teamwork. Recognized for maintaining a professional appearance and consistently upholding company standards, contributing to a positive dining experience for all patrons.

Overview

2
2
years of professional experience

Work History

Host

Annette's Westgate Cafe
01.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Education

High School Diploma -

West Salem High School
1776 Titan Dr NW
06-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Professional appearance
  • Effective Communication
  • Effective multitasking
  • Adaptable to change

Timeline

Host

Annette's Westgate Cafe
01.2023 - Current

High School Diploma -

West Salem High School

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Roman Amador