Reesha Clark
Hockley,TX
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Representative
Pride Staffing
Houston, TX
01 2022 - 05 2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
Phlebotomist
Regional Blood Center
Houston, TX
12.2019 - 05.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Security Guard
Executive Security
Houston, TX
05.2010 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Cashier Supervisor
Dollar tree
Houston, TX
11 2008 - 04 2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Ticketing Agent
Bush Intercontinental Airport
Houston, TX
02.2006 - 04.2008
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Cashier
KFC
Houston, TX
12.2004 - 01.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Medical Assistant
Remington College
05.2020
Business Certificate - Business Computer Technology
Professional Career Training Institute
11.2018
Master of Science - Criminal Justice
Remington College
07.2016
Skills
- Proficient in Word and Excel
- Handle phone calls (inbound & Outbound), emails, and messages
- File undisclosed documentation
- Commited
- Able to take orders and act promptly
- Time Management
- Attention to Detail
- Scheduling
- Customer and client relations
- Business administration
- Office administration
- 40 WPM typing speed
Accomplishments
- Presidents List
- Certificate of Completion of OSHA & HIPAA
- CPR Certified
- Certified Commissioned Notary Public
Certification
- Presidents List
- Certificate of Completion of OSHA & HIPAA
- CPR Certified
- Certified Commissioned Notary Public
Timeline
Phlebotomist
Regional Blood Center
12.2019 - 05.2020
Security Guard
Executive Security
05.2010 - 06.2015
Ticketing Agent
Bush Intercontinental Airport
02.2006 - 04.2008
Cashier
KFC
12.2004 - 01.2006
Call Center Representative
Pride Staffing
01 2022 - 05 2022
Cashier Supervisor
Dollar tree
11 2008 - 04 2010
Associate of Science - Medical Assistant
Remington College
Business Certificate - Business Computer Technology
Professional Career Training Institute
Master of Science - Criminal Justice
Remington College