Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Regan Pezoldt

Coppell

Summary

Experienced Front Desk Manager known for optimizing patient check-in processes, leading diverse teams, and implementing innovative allergy testing procedures. Skilled in enhancing operational efficiency, client retention, and business growth through personalized service strategies. Recognized for fostering customer engagement, cultivating teamwork, and prioritizing ongoing enhancements for exceptional care experiences. Proficient in employee motivational strategies, policy enforcement, best practices, market trends, and regulatory requirements. Talented leader with analytical approach to business planning and problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Glo Tanning
07.2024 - Current
  • Lead cross-functional teams to enhance service delivery, fostering a culture of teamwork and continuous improvement in tanning services.
  • Drive significant improvements in client retention through personalized service strategies, enhancing overall business performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Front Desk Manager

Essencia Family Practice
08.2023 - 07.2024
  • Managed front desk operations, enhancing patient check-in efficiency and satisfaction.
  • Implemented scheduling improvements, reducing appointment wait times.
  • Trained and led a team of receptionists, fostering a collaborative work environment.
  • Resolved patient inquiries promptly, ensuring a supportive experience.
  • Streamlined administrative processes, leading to measurable productivity gains.

Allergist

United Allergy Services
07.2023 - 02.2024
  • Worked closely with patients to diagnose and manage allergies, fostering a supportive environment to improve patient outcomes.
  • Analyzed patient data to enhance allergy treatment plans, resulting in more effective symptom management and increased patient satisfaction.
  • Implemented innovative allergy testing protocols, achieving measurable improvements in diagnostic accuracy and treatment success.
  • Ensured meticulous attention to detail in patient records and treatment plans, enhancing the precision of allergy management strategies.
  • Conducted detailed patient assessments to refine allergy treatments, enhancing personalized care and optimizing therapeutic outcomes.

Certified Nursing Assistant

Wise Family Practice Urgent Care
02.2022 - 07.2023
  • Assisted in patient care and collaborated with healthcare teams to enhance patient outcomes and streamline care procedures.
  • Monitored patient vitals and reported changes, ensuring accurate documentation and contributing to timely medical interventions.
  • Executed daily patient care tasks, leading to improved patient satisfaction and operational efficiency in a fast-paced urgent care setting.
  • Proactively supported nursing staff in delivering compassionate care, fostering a positive environment for both patients and team members.
  • Provided essential support to medical staff, enhancing patient care quality and maintaining high standards of clinical service.

Certified Nursing Assistant

05.2022 - 07.2022

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Dallas, Texas
06.2025

Associate - Statistics

California State University East Bay
Hayward, California
05.2020

Skills

  • Team Leadership
  • Client Retention
  • Customer Engagement
  • Mentoring
  • Time Management
  • Customer Service
  • Staff Training
  • Strategic planning
  • Documentation and reporting
  • Crisis Management

Certification

  • CNA - Certified Nurse Assistant
  • Licensed BLS - 01/2025 - 01/2027

Timeline

Manager

Glo Tanning
07.2024 - Current

Front Desk Manager

Essencia Family Practice
08.2023 - 07.2024

Allergist

United Allergy Services
07.2023 - 02.2024

Certified Nursing Assistant

05.2022 - 07.2022

Certified Nursing Assistant

Wise Family Practice Urgent Care
02.2022 - 07.2023

Bachelor of Science - Nursing

Arizona College of Nursing

Associate - Statistics

California State University East Bay

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