Regan Pudlo
Dubuque,IA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing wellness programs. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful wellness strategies.
Overview
10
10
years of professional experience
Work History
Senior Account Manager, Supervisor
Cottingham & Butler
01.2020 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Account Manager
Cottingham & Butler
01.2018 - 01.2020
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Conducted regular reviews of each managed client's performance against objectives/targets for wellness programs– taking corrective action as necessary if any shortfalls were identified.
- Selected correct products along with additional testing based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Enhanced communication between departments for more effective problem-solving and collaboration within wellness programs.
- Developed and implemented strategies to increase client retention.
Wellness Service Representative
Cottingham and Butler
02.2016 - 01.2018
- Guiding client through developmental and implementation of an integrated wellness program.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
- Provide high quality analysis & recommendations
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Work with internal teams to ensure smooth participant experience.
Rehabilitation Tech
Midwest Medical Center
05.2014 - 02.2016
- Assisted physical therapists with treatment plans in an outpatient care setting
- Prepared for sessions by setting up patient treatment areas and equipment.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Updated insurance care along with communicating with multiple companies.
- Created speed and agility programs for current high school students.
- Improved Midwest Medical Sports Performance Program for high school athletes.
- Educated patients on proper use of assistive devices, reducing risk of injury or further complications.
Education
Bachelor of Arts in Athletic Training -
Loras College
Dubuque, IA05.2013
Skills
- Compliance requirements
- Strategic Planning
- Strategic Account Planning
- Customer Service
- Client meetings
- Client Relationship Building
Timeline
Senior Account Manager, Supervisor
Cottingham & Butler
01.2020 - Current
Senior Account Manager
Cottingham & Butler
01.2018 - 01.2020
Wellness Service Representative
Cottingham and Butler
02.2016 - 01.2018
Rehabilitation Tech
Midwest Medical Center
05.2014 - 02.2016
Bachelor of Arts in Athletic Training -
Loras College
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