Reggie Spencer
Northville,MI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
Work History
Account Manager
ALTEN USA
01.2023 - Current
- Responsible for overseeing and managing 50-70 accounts while prospecting 150 - 200 companies
- Maintained over $3 Million worth of current business while also generating additional revenue
- Generated company revenue increase and margin improvement by 10% towards total yearly sales.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Director Of Soccer
University Of Detroit Mercy
04.2022 - 04.2023
- Managed the Men's soccer program's finances as well as the dispersion and allocation of funds into new equipment and team trips
- Responsible for balancing the team budget to ensure that income statements and balance sheets were all positive at the end of the season
- Handled player concerns as well as filled Human resource reports on behalf of the program to ensure that players felt accommodated.
Mortgage Banking Officer
Rocket Mortgage
04.2022 - 08.2022
- Assisted Regional Vice President and Director of Mortgage Banking with daily tasks including auditing leads, daily communications, and meeting agenda
- Provided feedback in quality management to the banking team and referral sources to improve client experience and banker pipeline
- Lead banker sales initiatives to improve region pipeline and closings for Q3.
Manager
Detroit Strength Training and LLC
04.2021 - 04.2022
- Engaged and retained 100+ new and existing members through advanced customer relations programs
- Administered effective product fulfillment that effectively boosted profit margins by 25%
- Oversaw daily opening procedures of the building to ensure that guests safety needs were met
- Demonstrated exceptional customer service by attending to guests needs and concerns while creating a positive workout environment.
Education
Business Administration MBA - Finance
The University of Detroit Mercy
06.2023
Skills
- Revenue Retention
- Trade Requirements
- Business Negotiation
- Key Account Management
- Process Improvement
- Strategic Planning
- Training and Mentoring
- New Market Development
- Operations Governance
- Business Coaching
Volunteer Leadership Experience
12/2018, Present, Chemo-Care, President, VP of Chemo-Care (a non-profit organization that assists children and families that have been impacted by cancer through volunteering, teaching and spreading awareness), Managing a 30+ person organization helping with day to day and project management, Administering daily operations and budgeting to ensure that finances are handled properly, Directed recruitment and development initiatives to maximize effective use of donated revenue
Technical Skills
MS Office Suite, Salesforce CRM, SAP FieldGlass, OpenAir, ADP WorkforceNow, ZoomInfo, SharePoint, JobVite, Ariba, CATIA, APriouri, Taleo, Paylocity, LinkedIn Recruiter/Creator, Java development, CAD Design, C++
Languages
Spanish
Professional Working
Albanian
Limited Working
Timeline
Account Manager
ALTEN USA
01.2023 - Current
Director Of Soccer
University Of Detroit Mercy
04.2022 - 04.2023
Mortgage Banking Officer
Rocket Mortgage
04.2022 - 08.2022
Manager
Detroit Strength Training and LLC
04.2021 - 04.2022
Business Administration MBA - Finance
The University of Detroit Mercy
Similar Profiles
Saburi SekoniSaburi Sekoni
Software Quality Assurance Tech at Alten USA (Amazon Robotics)Software Quality Assurance Tech at Alten USA (Amazon Robotics)
Elhadji Malick SYElhadji Malick SY
Chef de projet senior at Alten / Consultant Orange BusinessChef de projet senior at Alten / Consultant Orange Business
Wanda FirleWanda Firle
Contract Administrator at Alten ConstructionContract Administrator at Alten Construction