Regina Ames
Portsmouth,VA
Summary
Hampton University graduate with multiple certifications and accreditations reviewing opportunities in Hampton Roads, VA. Experienced, Certified Medical Assistant and State Certified Pharmacy Technician.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Portsmouth Naval Hospital
Portsmouth, VA
12.2020 - Current
- Helped implement practice’s quality assurance and control program.
- Ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.
- Efficiently roomed patients ensuring all necessary supplies were available for physician.
- Precisely measured weight, height, and vital signs.
- Cleaned all rooms after each patient, strictly adhering to all safety and infection prevention standards.
- Clearly explained medications and treatment procedures to patients.
- Directed patients to appropriate staff member ensuring proper care.
Pharmacy Technician
Wal-Mart
Chesapeake, VA
12.2013 - Current
- Assist Pharmacist and provide customer service.
- Give information regarding procedures and policies in an exact and customer-friendly way per doctor’s prescriptions.
- Check inventory and order supplies.
- Fill insurance forms.
- Maintain familiarization with the proper procedures regarding the safe storage of medications.
- Maintain proficiency with various data entry.
- Ability to properly handle customer issues.
Medical Assistant
Osborne Orthopedic Inc.
Chesapeake, VA
01.2013 - 11.2013
- Assisted Tommy T. Osborne II, MD:
- Minor surgeries outpatient procedures such as hand, foot ankle surgery (suturing, anesthetics).
- Observed many different patient diagnosis and treatment.
- Scheduled appointments and received patients at reception desk.
- Cleaned instruments and sterilized set up, infection control and prepare minor surgery packs.
- Read vitals and dressed changes, casting, splinting.
- Office Clerk
- Maintained medical records, observed and reported observations in patient progress notes.
- Filled and filed insurance forms.
- Performed proper procedures regarding the safe storage of medications.
- Maintained proficiency with various data entry programs.
Medical Assistant
Shadowed, An Yen, MD, Capital Dermatology
Sacramento, CA
01.2008 - 11.2009
- Helped implement practice’s quality assurance and control program.
- Ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.
- Efficiently roomed patients ensuring all necessary supplies were available for physician.
- Precisely measured weight, height, and vital signs.
- Cleaned all rooms after each patient, strictly adhering to all safety and infection prevention standards.
- Clearly explained medications and treatment procedures to patients.
- Directed patients to appropriate staff member ensuring proper care.
Certified Medical Assistant, Medication Technician
Emeritus Assisted Living at Emerald Hills
Auburn, CA
01.2009 - 08.2009
- Supervised and assisted with the storage, distribution and discontinuation of residents’ oral medications.
- Served as a key member of interdisciplinary healthcare team at a demanding care facility.
- Assisted over a hundred residents daily.
- Worked with Registered Nurse team in ensuring optimal patient care and smoothing daily office functions.
- Documented medications and other issues appropriately as outlined in the Wellness Policy Manual.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Met customer service standards in a friendly, helpful, courteous manner with resident satisfaction as top priority.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Served meals and assist in the dining room as well.
Education
Certified Pharmacy Technician -
Pharmacy Technician University
Chesapeake, VA01-2015
Bachelor’s Degree - Biology
Hampton University
Hampton, VA01-2013
Associate in Applied Science Degree - Medical Assisting
Heald College
Roseville, CA01-2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmaceutical calculations
Certification
- Pharmacy Technician Certification Board (PTCB), 2015
- Certified Medical Assistant (CMA), 2009
- Registered Medication Technician (RMT), 2009
- Certified in First Aid & CPR, 2008
- HIPPA and OSHA training, 2008
- Dean’s List (3.0), Hampton University, 2012
- Society of Business Professional, Hampton University
- SIFE, Student in Free Enterprise, Hampton University
- Pre-Health Program, Hampton University
- Phi Theta Kappa-Honors Society President, Heald College
- Student Mentor, Heald College
- Licensed Basic Life Support - [2026]
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Portsmouth Naval Hospital
12.2020 - Current
Pharmacy Technician
Wal-Mart
12.2013 - Current
Medical Assistant
Osborne Orthopedic Inc.
01.2013 - 11.2013
Certified Medical Assistant, Medication Technician
Emeritus Assisted Living at Emerald Hills
01.2009 - 08.2009
Medical Assistant
Shadowed, An Yen, MD, Capital Dermatology
01.2008 - 11.2009
Bachelor’s Degree - Biology
Hampton University
Associate in Applied Science Degree - Medical Assisting
Heald College
Certified Pharmacy Technician -
Pharmacy Technician University