Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Battles

Philadelphia,PA

Summary

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

6
6
years of professional experience

Work History

Curstomer Service/Order Entry Clerk

Monarch Brands
Philadelphia, PA
06.2020 - Current
  • Provided order tracking information and resolved issues when needed.
  • Recommended products and services to suit customer needs.
  • Participated in regular meetings with other departments to discuss any changes in procedures.
  • Verified customer information, such as shipping address and payment method.
  • Developed, maintained and monitored EDI mapping specifications for trading partners.
  • Performed testing of all EDI transactions including purchase orders, invoices, advanced shipping notices and other documents.
  • Troubleshot technical issues with partner's systems related to EDI transactions.
  • Documented processes for troubleshooting data discrepancies between internal systems and external partners' systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

E-Commerce Order Processor

David's Bridal
Conshohocken, PA
02.2018 - 05.2020
  • Operated handheld scanners and computer terminals to document updates.
  • Pulled correct product from inventory to pack into appropriate box for customers.
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.
  • Resolved discrepancies in order processing by coordinating with customers and vendors.
  • Assisted customers with inquiries related to product availability or changes in order status.
  • Generated reports on order history and inventory levels as requested by management team.

Education

High School Diploma -

Thomas Edison High School
Philadelphia, PA
06-2010

Skills

  • File Organization
  • Deadline-oriented
  • Spreadsheet Management
  • Advanced clerical knowledge
  • Data accuracy
  • Customer support experience
  • Advanced troubleshooting
  • Problem-solving aptitude
  • Microsoft Office
  • Experienced in WMS systems

Timeline

Curstomer Service/Order Entry Clerk

Monarch Brands
06.2020 - Current

E-Commerce Order Processor

David's Bridal
02.2018 - 05.2020

High School Diploma -

Thomas Edison High School

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Regina Battles