Regina Bawa
7893 Chantilly Dr West Chester,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Truck Driver
The US Army
08.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Quality Assurance Analyst
Kochs Food
05.2022 - 09.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Used SQL, Test Director and TestBench to assist with completing projects.
Cashier Trainer
McDonald's
05.2020 - 05.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree - Information Technology
University of Cincinnati Blue Ash College
Cincinnati, OH05.2026
High School Diploma -
Lakota West High School
West Chester, OH05.2022
Skills
- Replenishment Processes
- Facility Tours
- Correcting Discrepancies
- Guest Services
- Customer Account Management
- Billing Adjustments and Refunds
- Telephone Reception
- Verbal Communication
- POS System Operations
- Inbound and Outbound Calling
- Software Troubleshooting
- Customer Service and Assistance
- Google Sheets
- Guest Satisfaction
- Call Volume and Quality Metrics
- Quality Assurance
Timeline
Customer Service Associate
The Home Depot Inc
04.2023 - Current
Truck Driver
The US Army
08.2022 - Current
Quality Assurance Analyst
Kochs Food
05.2022 - 09.2022
Cashier Trainer
McDonald's
05.2020 - 05.2022
No Degree - Information Technology
University of Cincinnati Blue Ash College
High School Diploma -
Lakota West High School
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