Regina Frantz

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic. Including going over insurance estimate for larger treatment plans.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Coordinated patient's appointment times by calling for appointment reminders and scheduling for specific procedures requested by the Dr.'s.

Took payments and sent out billing reminders.

Im charge of lab specimen's in office when drug testing was needed. Putting the order's in the system as well as organizing the results for the Dr.'s to review.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Coordinated referrals with other offices for patient's.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.