Regina Hailstock
Charlotte,NC
Overview
16
16
years of professional experience
Work History
Patient Services Representative
Novant Healthcare
Charlotte, NC
10.2022 - 04.2023
- Registered new patients in accordance with HIPAA guidelines.
- Assisted with scheduling appointments for patients.
- Answered questions from patients regarding their accounts and billing inquiries.
- Answered telephone calls to schedule appointments and answer patient questions.
- Coordinated the release of medical records to third parties upon request.
- Performed data entry into electronic health record system.
- Updated patient demographic information as needed in EPIC system.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Administrative Assistant
Hoke County Local Government
Raeford, NC
05.2018 - 10.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the County Manager, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the County Manager.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Member Relations Associate
Optum, UnitedHealth Group
Charlotte, NC
01.2016 - 05.2018
- Remotely processed applications for new membership requests.
- Assisted members in navigating the organization's website and online resources.
- Responded to inquiries from members via email or phone in a timely fashion.
- Managed member accounts, including updating contact information and payment records.
- Collected payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Processing Assistant
Hoke County Health Department
Raeford, NC
07.2007 - 05.2015
Timeline
Patient Services Representative
Novant Healthcare
10.2022 - 04.2023
Administrative Assistant
Hoke County Local Government
05.2018 - 10.2022
Member Relations Associate
Optum, UnitedHealth Group
01.2016 - 05.2018
Processing Assistant
Hoke County Health Department
07.2007 - 05.2015