Overview
Work History
Timeline
Generic

Regina Hailstock

Charlotte,NC

Overview

16
16
years of professional experience

Work History

Patient Services Representative

Novant Healthcare
Charlotte, NC
10.2022 - 04.2023
  • Registered new patients in accordance with HIPAA guidelines.
  • Assisted with scheduling appointments for patients.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Coordinated the release of medical records to third parties upon request.
  • Performed data entry into electronic health record system.
  • Updated patient demographic information as needed in EPIC system.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.

Administrative Assistant

Hoke County Local Government
Raeford, NC
05.2018 - 10.2022
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the County Manager, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the County Manager.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

Member Relations Associate

Optum, UnitedHealth Group
Charlotte, NC
01.2016 - 05.2018
  • Remotely processed applications for new membership requests.
  • Assisted members in navigating the organization's website and online resources.
  • Responded to inquiries from members via email or phone in a timely fashion.
  • Managed member accounts, including updating contact information and payment records.
  • Collected payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Processing Assistant

Hoke County Health Department
Raeford, NC
07.2007 - 05.2015

Timeline

Patient Services Representative

Novant Healthcare
10.2022 - 04.2023

Administrative Assistant

Hoke County Local Government
05.2018 - 10.2022

Member Relations Associate

Optum, UnitedHealth Group
01.2016 - 05.2018

Processing Assistant

Hoke County Health Department
07.2007 - 05.2015

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Regina Hailstock