Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Lout

Silsbee,TX

Summary

Dynamic leader with a proven track record at Estelle’s Fashion Cleaners, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective conflict resolution and strategic cross-training. Skilled in customer relationship management and patient care, demonstrating reliability and empathy in all professional endeavors. Compassionate Private Sitter with exceptional background working with geriatric patients suffering from dementia including Parkinson's Disease, Alzheimer's Disease and Lewy Body Dementia. Solid advocate for patient's wellbeing and quality of life. Works to provide high levels of physical and emotional care for senior patients in home and assisted living environments.

Overview

35
35
years of professional experience

Work History

Manager

Estelle’s Fashion Cleaners
02.2023 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development. Also did alterations and ironing for special customers.

Private Caregiver

Leslie and Cookie Free
01.2021 - 03.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Administered medication as directed by physician.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Pesonal Care Attendant

Enchanted Assisted Living
09.2015 - 09.2021
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.

Private Caregiver

Shirley & Don Hayes
01.2016 - 05.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.

Manager

Hideaway Storage
09.2000 - 09.2015
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Office Manager

Quality Maintenance
09.1989 - 09.2014
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

All -

Silsbee High School
Silsbee, TX
05.1986

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Patience and Empathy
  • Patient Care
  • Reliability and punctuality
  • First aid and safety
  • Housekeeping
  • Meal Preparation
  • Client documentation
  • CPR training
  • Behavioral Management
  • Medication Administration
  • Special Needs Care
  • Care Plan Management
  • Housekeeping abilities
  • Case Management
  • Multitasking

Timeline

Manager

Estelle’s Fashion Cleaners
02.2023 - 08.2024

Private Caregiver

Leslie and Cookie Free
01.2021 - 03.2024

Private Caregiver

Shirley & Don Hayes
01.2016 - 05.2021

Pesonal Care Attendant

Enchanted Assisted Living
09.2015 - 09.2021

Manager

Hideaway Storage
09.2000 - 09.2015

Office Manager

Quality Maintenance
09.1989 - 09.2014

All -

Silsbee High School

Similar Profiles

CREATE PROFILE
Regina Lout