Regina Miller
Buffalo,NY
Summary
Dynamic customer service professional with a proven track record at the IRS, excelling in problem resolution and communication. Recognized for fostering positive relationships and maintaining attention to detail in high-pressure situations. Adept at multitasking and collaborating effectively, ensuring customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Contact Representive
Internal Revenue Service, IRS
10.1999 - Current
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Fosdick Masten Vocational High School
Best And Masten St06-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organization and time management
- Problem resolution
- Verbal communication
- Composed in stressful situations
Accomplishments
Certification in IMF Refunds,Business,Refunds,Business and International EIN issues
Certification
- International And Business Employement identification Number, IRS Trained - start 6/1/2020
- BMF Other,IRS Trained - start 5/1/2020
add work information
Internal Revenue Service
2875 Union Rd Suite 12a
Cheektowaga ny 14225
40 hrs a week Perm Position
Series 92408A
pay basic $61449.00/$75220 total
Grade 8
Employment Date Oct 1999-Current
Manager Freddrick briggs
716-686-4805
Timeline
Customer Service Contact Representive
Internal Revenue Service, IRS
10.1999 - Current
High School Diploma -
Fosdick Masten Vocational High School
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