Regina Playford
Cape May
Summary
Dynamic professional with extensive experience in customer service and operations management at Walmart and Lace Silhouettes. Proven problem-solver with a strong focus on customer satisfaction and cash handling. Achieved significant improvements in service quality and operational efficiency through strategic collaboration and technology implementation.
Overview
2018
2018
years of professional experience
Work History
Desk Clerk
Yankee Clipper
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Collaborated with team members to develop strategies for improving overall operations effectiveness within the front office department.
Department Manager
Walmart
08.2011 - 07.2017
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Store Manager of Operations
Lace Silhouettes, Signatures & Cotton Company-LSL Brands
06.2003 - 06.2012
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
Education
High School Diploma - General Studies
Edison High School
Philadelphia, PA06.1985
Skills
- Problem-solving skills
- Cash Handling
- Customer Satisfaction Focus
- Hospitality industry expertise
Timeline
Department Manager
Walmart
08.2011 - 07.2017
Store Manager of Operations
Lace Silhouettes, Signatures & Cotton Company-LSL Brands
06.2003 - 06.2012
Desk Clerk
Yankee Clipper
High School Diploma - General Studies
Edison High School
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