Regina Sevon
Daytona Beach,FL
Summary
Dedicated service worker with a strong focus on enhancing customer experiences through exceptional communication and multitasking abilities. Committed to maintaining health and safety standards while effectively managing multiple tables and addressing guest needs to ensure satisfaction.
Overview
16
16
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Ormond Beach, Florida
05.2024 - Current
- Delivered exceptional customer service to create memorable dining experiences.
- Provided exceptional service to high volume of daily customers.
- Managed multiple tables simultaneously while ensuring customer satisfaction.
- Took orders from customers accurately and in a timely manner.
- Processed customer orders accurately and efficiently using POS system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Ensured timely delivery of food orders with professionalism and courtesy.
- Collaborated with kitchen staff to ensure timely food delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained cleanliness and organization of dining areas and service stations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food for quality and presentation before serving to customers.
- Stocked service areas with supplies during slow periods.
Paraeducator, Special Education
Champion Elementary
Daytona Beach, Florida
08.2024 - 05.2026
- Evaluated student needs to provide helpful resources and support.
- Supported students with individualized education plans during classroom activities.
- Assisted in developing tailored behavior management plans, enhancing individual student engagement and success.
- Motivated students through targeted feedback and encouragement, fostering a positive learning atmosphere.
- Improved behavior with modification and positive reinforcement techniques.
- Demonstrated behavior modeling and positive reinforcement techniques.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Collaborated with parents and staff to address student progress and challenges, strengthening support networks for student development.
- Communicated affirmatively and promoted positive attitudes with every student.
- Maintained a safe and supportive learning environment for all students.
- Prepared instructional materials and resources for classroom use.
Food and Beverage Associate
Target
Port Orange, Florida
01.2020 - 01.2026
- Greeted customers and guided them to requested products, enhancing shopping experience.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Unloaded, sorted, and stocked merchandise to optimize store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Facilitated team communication to align on tasks and improve workflow efficiency.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service Manager
Winn Dixie
07.2015 - 06.2016
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with pricing inquiries, inventory availability, and order changes to ensure accurate shipping information.
Produce Manager
Winn Dixie Supermarket
05.2010 - 07.2015
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows. Consistently #1 in shrink in district
- Maintained produce area and storage in clean, sanitary condition to ensure quality and safety for customers.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Coached and mentored new team members, enhancing their product knowledge and customer service skills.
- Assisted customers with produce questions, providing expert guidance to enhance their shopping experience.
- Selected items for specials and marked down items to reduce losses.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Education
High School Diploma -
Lyman High School
Longwood, FL08-2004
Skills
- Customer service
- POS operation
- Fast-Paced Service
- Order Processing
- Decision-Making
- Teamwork and Collaboration
- Interpersonal Communication
- Time Management
- Cultural Awareness
- Team building
- Exceptional service
- Positive guest interactions
- Positive
Timeline
Paraeducator, Special Education
Champion Elementary
08.2024 - 05.2026
Server
Cracker Barrell Old Country Store
05.2024 - Current
Food and Beverage Associate
Target
01.2020 - 01.2026
Customer Service Manager
Winn Dixie
07.2015 - 06.2016
Produce Manager
Winn Dixie Supermarket
05.2010 - 07.2015
High School Diploma -
Lyman High School