Regina Wilson
Newport News,VA
Summary
Compassionate Certified Nursing Assistant with experience in providing patient care in various healthcare settings. Skilled in assisting patients with daily living activities, monitoring vital signs, and maintaining patient records. Demonstrated ability to build strong relationships with patients and work effectively within multidisciplinary medical teams. Proven track record of improving patient comfort and safety through dedication and empathetic care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Chesapeake Retirement Home
Newport News, VA
07.2019 - Current
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported non-ambulatory residents in range of motion exercises.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided emotional support to patients and families during difficult times.
- Distributed drinking water and nourishment to residents.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
Utility Clerk
Busch Gardens Williamsburg
Williamsburg , VA
03.2016 - 02.2017
- Set up promotional banners and store displays, safely accessing high places on walls and ceiling beams with ladders.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Transported equipment and inventory throughout store, pushing carts and carrying boxes with heavy loads.
- Performed daily bank reconciliations to ensure accurate financial reporting.
Graduation Specialist
Hampton University
Hampton , VA
04.2013 - 10.2013
- Oversaw ordering of caps and gowns for all participating students prior to commencement ceremony.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Coordinated with faculty, staff, administrators, and vendors to ensure successful execution of graduation events.
Client Service Representative
Equidata
Newport News, VA
11.2009 - 01.2012
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Followed up with customers after their purchase to ensure satisfaction.
- Provided customer service support to clients in a timely and efficient manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Contacted customers about potential service upgrades, new services and account changes.
Registration Assistant
Sentara Port Warwick
Newport News, VA
01.2008 - 11.2009
- Coordinated with IT department to resolve technical issues and maintain office equipment.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared expense reports utilizing company software applications.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
Education
Graduate Certificate - Medical Administrative Assistant
New Horizons Regional Education Center
Hampton, VA02-2025
Associate of Applied Science - Administrative Support Technology
Thomas Nelson Community College
Hampton, VA05-2009
Skills
- Medical billing
- Patient scheduling
- Electronic health records
- Attention to detail
- Customer service
- Data entry
- Time management
- Effective communication
- Regulatory compliance
- Willingness to learn
- Adaptable
- Calm and level-headed under duress
- Time management ability
Languages
English
Professional
Certification
- Certified Nursing Assistant
- Licensed Notary Public
Timeline
Certified Nursing Assistant
Chesapeake Retirement Home
07.2019 - Current
Utility Clerk
Busch Gardens Williamsburg
03.2016 - 02.2017
Graduation Specialist
Hampton University
04.2013 - 10.2013
Client Service Representative
Equidata
11.2009 - 01.2012
Registration Assistant
Sentara Port Warwick
01.2008 - 11.2009
Graduate Certificate - Medical Administrative Assistant
New Horizons Regional Education Center
Associate of Applied Science - Administrative Support Technology
Thomas Nelson Community College
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