Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

Reginald Henderson

Ozark,MO

Summary

Dynamic Collision General Manager with a proven track record at Crash Champions, excelling in auto estimating and team leadership. Recognized for enhancing shop throughput and achieving KPIs through meticulous attention to detail and unwavering determination. Committed to fostering a collaborative environment while driving production quality and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Collision General Manager

Crash Champions
09.2020 - Current
  • Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
  • Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
  • Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
  • Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
  • Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
  • Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
  • Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
  • Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Estimator

Reliable Chevrolet
09.2017 - 09.2020
  • Inspect damaged vehicles
  • Estimate parts, labor, and repair costs
  • Communicate with insurance adjustors and customers
  • Prepare work orders for the repair team
  • Prepared bids and proposals to submit to clients and secure new business.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable (CCC One, Mitchell, Audatex)

Estimator

Friendly Ford
06.2007 - 09.2020
  • Inspect damaged vehicles
  • Estimate parts, labor, and repair costs
  • Communicate with insurance adjustors and customers
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Prepare work orders for the repair team.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
  • Also detailed vehicles, moved up to paint prep, and then the estimator position on the floor/front desk

Skills

  • Management
  • Auto estimating
  • Leadership
  • Attention to Detail
  • Customer service
  • Loyal
  • Determined

Websites

Certification

- Master Certified Advisor

- ICAR certified

Timeline

Collision General Manager

Crash Champions
09.2020 - Current

Estimator

Reliable Chevrolet
09.2017 - 09.2020

Estimator

Friendly Ford
06.2007 - 09.2020

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Reginald Henderson