REGINALD K MILLER JR
FRIENDSWOOD,US
Summary
Dynamic sales leader and strategic expert with over 9 years of experience, excelling in technical troubleshooting, CRM, and team development. Adept at leveraging market trends and building relationships to drive business growth and enhance client engagement. Passionate about implementing innovative sales strategies and technical solutions to streamline processes and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Republic National Disturbing Company
Houston, TX
06.2024 - Current
- Optimize product placement and inventory management, driving sales growth and enhancing brand visibility for Republic National Disturbing Company
- Implement creative merchandising strategies, revolutionizing product displays to captivate customers and boost engagement in diverse retail environments
- Meticulously track stock levels, ensuring timely replenishment and minimizing out-of-stock situations to maintain consistent product availability
- Foster strong relationships with store managers and staff, facilitating seamless communication and coordinated efforts to maximize sales potential
SENIOR RETAIL SALES ASSOCIATE
Ashley Furniture Homestore
Webster
06.2023 - 05.2024
- Company Overview: Webster
- Developed and implemented strategies to increase sales volume
- Analyzed market trends to determine the best product positioning
- Maintained detailed records of customer interactions in CRM system
- Identified opportunities for process improvement within the sales team
- Resolved customer complaints in a professional manner
- Participated in strategic planning meetings related to company objectives and goals
- Developed relationships with key decision makers at target accounts
- Created customized presentations for potential clients based on their needs
- Maintained CRM system with accurate customer and pipeline information
- Provided technical support to internal and external customers via phone, email, and remote access tools
- Installed, configured and maintained various software applications on Windows systems
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations
- Assisted with installation of new equipment including routers, switches, servers
- Maintained high availability services like DNS, DHCP and Active Directory Services
- Supported users with their day-to-day computer related queries in a timely manner
- Developed web based applications utilizing HTML5, JavaScript and CSS3 for internal use within the organization
- Webster
IT TECHNICAL SUPPORT SPECIALIST
AT&T
Houston
08.2022 - 06.2023
- Company Overview: Houston
- Implemented best practices when configuring servers or networks in order to maximize security measures
- Created user accounts on multiple platforms to ensure secure access to IT resources
- Conducted research into various software products available on the market in order to recommend appropriate solutions based on customer requirements
- Tested new applications prior to deployment in order to ensure compatibility with existing systems
- Configured firewalls, routers and switches to optimize performance of the network
- Provided technical support to clients via phone, email, and remote access
- Configured workstations, networks, servers and printers for end users
- Created user accounts and configured settings in Active Directory
- Houston
IT MANAGER & ACCOUNT VERIFIER
Kuehne Nagel
Ellenwood
10.2016 - 06.2020
- Company Overview: Ellenwood
- Provided end-user support services through helpdesk ticketing system as well as providing onsite assistance when necessary
- Configured firewalls, routers and switches to optimize performance of the network
- Inspect products for defects and damages and examined in and outgoing product
- Oversea shipments to verify accuracy and prevent errors
- Ellenwood
IT SUPPORT
Buckhead Business Consultants
Atlanta
01.2015 - 05.2016
- Company Overview: Atlanta
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Confirmed daily the accuracy, quality and quantity of materials received
- Created and presented weekly reports
- Collaborated with other departments to develop innovative solutions for complex problems
- Developed and implemented IT policies and procedures to ensure compliance with industry standards
- Managed the installation, configuration, maintenance, and troubleshooting of network systems
- Monitored system performance and identified areas for improvement
- Provided technical support to end users on a variety of issues
- Conducted research to identify new technologies that could improve operations
- Created detailed documentation for software, hardware, and network configurations
- Researched potential clients and focused on target marketing to prepare for appointments in order to keep a high close rate
- Implemented marketing strategies and techniques including online campaigns and analysis, increasing revenue and customer satisfaction, as well as repeat and referral business
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff
- Developed and maintained IT infrastructure, including servers, networks, and storage systems
- Provided technical support for hardware and software issues
- Provided users with IT support to deliver optimal customer service
- Oversaw hiring and training of IT workers to confirm meeting of company objectives
- Created detailed documentation of system configurations and processes
- Analyzed business requirements to design appropriate IT solutions
- Monitored system performance and identified areas of improvement
- Performed regular maintenance activities to keep systems running smoothly
- Managed delivery of projects and programs to achieve desired quality outcomes
- Cooperated with department heads, managers and supervisors for creation of coherent goals for IT department
- Ensured compliance with all applicable laws and regulations related to IT operations
- Trained staff on the use of new technologies and procedures
- Atlanta
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Albany State University
05.2014
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Cross-selling techniques
- Stock management
- Contract negotiation
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Decision-making
- Self motivation
- Product knowledge
Timeline
Sales Support Specialist
Republic National Disturbing Company
06.2024 - Current
SENIOR RETAIL SALES ASSOCIATE
Ashley Furniture Homestore
06.2023 - 05.2024
IT TECHNICAL SUPPORT SPECIALIST
AT&T
08.2022 - 06.2023
IT MANAGER & ACCOUNT VERIFIER
Kuehne Nagel
10.2016 - 06.2020
IT SUPPORT
Buckhead Business Consultants
01.2015 - 05.2016
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Albany State University