Reginald Lewis
Hospitality /Guest Relations
San Francisco,CA
Summary
Personable and highly motivated in all roles dealing with guest/customer relations. I have a proven track record for remaining calm under pressure and for being an excellent team player. I am patient and empathetic in high-stress situations, while providing world-class service. I believe in developing and maintaining a positive work environment.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Server
Fly Trap Restaurant
10.2022 - 6 2024
- Managed a section of the restaurant, increasing customer satisfaction ratings on Yelp, Google, Trip Advisor, and OpenTable.com
- Collaborated with colleagues to ensure accurate and timely order fulfillment
- Greeted and accommodated guests, building a positive experience from the first interaction
- Prioritized multiple tasks in a dynamic environment, remaining calm and composed.
Reservationist-Office Coordinator
Proper Hotel
08.2022 - 08.2023
- Answered an average of 70 calls daily, maintaining a 95% customer satisfaction rate
- Processed customer requests and inquiries quickly and accurately
- Ensured compliance with company policies and procedures related to reservation management
- Managed reservations, cancellations, and changes efficiently.
Resident Manager
Salvation Army ARC
05.2020 - 08.2022
- Monitored utilization review activities, including pre-authorization requests for treatments
- Supported families and intakes in navigating a new way of life and accessing resources
- Performed administrative duties such as scheduling appointments, verifying insurance, and billing
- Compiled statistical data for reports on admissions, discharges, transfers, and length of stay.
Server
Bar Agricole
04.2019 - 05.2020
- Greeted and accommodated guests, building a positive experience
- Provided superior service to ensure guest satisfaction
- Persuaded guests to purchase by enticing them with higher margin items and add-ons.
Server/Sommelier
Firehouse Restaurant
05.2017 - 03.2019
- Demonstrated a positive attitude, increasing customer loyalty and gratuities
- Maintained knowledge of menu items, food preparation, and food allergies/restrictions
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
General Manager
Canela's Bistro & Wine Bar
01.2012 - 05.2017
- Managed daily operations, including ordering supplies, managing budgets, and resolving issues
- Developed and managed the restaurant budget, scheduling/labor, training, hiring, and administrative duties
- Responded efficiently and accurately to customer complaints.
Server
Zuni Cafe
04.2006 - 02.2012
- Demonstrated a positive attitude, increasing customer loyalty
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment
- Efficiently handled multiple orders simultaneously.
Education
BS Degree - Hospitality Management: Culinary Arts and Business -
University of Central Oklahoma
Skills
Customer Service: Guest relations management, billing and payment processing, conflict resolution
Communication: Excellent verbal and written communication, active listening, clear and concise messaging
Technical: Microsoft 360, Google Workspace, Zendesk, Slack
Additional: Ability to multitask, goal-oriented, effective time management, teamwork, adaptability, interpersonal skills
Table Setting
Certification
RBS and TIPPS Certification, California ABC, 2022
Details
1190 Howard Street, Apt. 314, San Francisco, CA, 94103, 415-735-9449, 415-735-8163, Rlewissf1000@gmail.com
References
References available upon request
Graphic design, entrepreneurial endeavors cooking s
Graphic design has been an on going passion of mine for several years. I create amazing designs for t=shirts, tote bags, pillows and coffee mugs
Timeline
Server
Fly Trap Restaurant
10.2022 - 6 2024
Reservationist-Office Coordinator
Proper Hotel
08.2022 - 08.2023
Resident Manager
Salvation Army ARC
05.2020 - 08.2022
Server
Bar Agricole
04.2019 - 05.2020
Server/Sommelier
Firehouse Restaurant
05.2017 - 03.2019
General Manager
Canela's Bistro & Wine Bar
01.2012 - 05.2017
Server
Zuni Cafe
04.2006 - 02.2012
BS Degree - Hospitality Management: Culinary Arts and Business -
University of Central Oklahoma