Skills in meticulous documentation and effective communication. With a keen eye for detail, I adeptly completed forms in accordance with company procedures, ensuring accuracy and compliance. My role extended beyond mere documentation; I served as a guide for clients, assisting them in developing skills and strategies to address their challenges. Identifying training and development needs, I played a pivotal role in enhancing organizational capabilities. My ability to coordinate activities and direct employees engaged in production further underscored my leadership capabilities. Transitioning into the role of a Client Systems Technician with the United States Air National Guard in Terre Haute, IN. From troubleshooting and repairing desktop and mobile systems to setting up new computer systems and devices. As the communications focal point, I maintained the reliability of system resources while delivering top-notch technical assistance to users. My commitment to proactive support ensured the proper functional use of equipment and programs, minimizing interruptions to IT and communications services. With a track record of excellence in both technical and customer-facing roles, I bring a unique blend of expertise and dedication to any team.
CompTIA Security plus certified