REGINALD OLIVER II
Dallas,TX
Summary
Motivated Community Director well-versed in fair housing laws, property management and other standards applicable to the multifamily buildings. Excellent relationship-building and verbal and written communication skills. Prepared to bring 10 years of experience in the field to a challenging new role with room for career advancement.
Overview
10
10
years of professional experience
Work History
Community Manager
S2 Residential
12.2022 - Current
- Track key community metrics, analyze engagement data, and report on the success of community-building efforts to stakeholders.
- Address and mediate conflicts within the community, ensuring a positive, respectful, and inclusive atmosphere.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
Community Director
REM Living
12.2020 - 11.2022
- Processed and submitted invoices to corporate.
- Conducted property checks and addressed violations with residents.
- Managed administrative functions like month-end close and contract preparation.
- Collected rent and utilities for 159-unit property and maintained 3% delinquency rate.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Community Manager
City Gate Property Group
05.2019 - 12.2020
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts resulting in a delinquency rate of less than 2% monthly.
- Resolved conflicts between tenants in most effective manner.
- Oversaw 3-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements with leasing.
Property Supervisor
S & H Realty Management
05.2016 - 03.2019
- Perform administrative duties such as rent collection, communicating with residents via written correspondence, maintaining property and facilities, and administering lease closings.
- Assist in development of marketing plans, internet and print advertisements, and marketing copy.
- Greet, pre-qualify, and follow-up with prospective residents; process and verify eligible resident applications.
- Negotiate vendor contracts for community services such as property maintenance and housekeeping.
- Developed, reviewed and submitted property operating and capital budgets.
Leasing Consultant/Assistant Manager
S & H Realty Management
04.2015 - 05.2016
- Managed property documents for permanent records and regulatory requirements.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Analyzed and evaluated monthly and quarterly financial statements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
High School Diploma -
City University School of Liberal Arts
Memphis, TN2013
Skills
- Tenant and Vendor Relations
- Staff Development/Training
- Effective Leader
- Customer Service-Oriented
- Property Management
- Payment Management
- Office Administration
- Strategic Planning
- Client Account Management
- Efficient Multi-Tasker
- Microsoft Office Proficient
- Daily Operations Oversight
Timeline
Community Manager
S2 Residential
12.2022 - Current
Community Director
REM Living
12.2020 - 11.2022
Community Manager
City Gate Property Group
05.2019 - 12.2020
Property Supervisor
S & H Realty Management
05.2016 - 03.2019
Leasing Consultant/Assistant Manager
S & H Realty Management
04.2015 - 05.2016
High School Diploma -
City University School of Liberal Arts
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