Customer service specialist with 15+ years of experience in various sectors, including non-profit, healthcare, transportation, and food & beverage. Whether working directly, by phone, or online, I have a proven track record of success. I am seeking a customer care position in a fast-paced, results-oriented organization.
Work History
Receptionist
Mitchell County House Of Hope
03.2023 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
I responded to questions from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Created Resumes, assisted with employment applications.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Caregiver
Veterans Administration
10.2016 - 06.2021
Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Supported diet and nutrition through food preparation and grocery shopping.
Kept thorough daily records of completed duties, observations, and activities.
Acted as the go-between for family and medical professionals regarding health issues.
Ensured that tasks were completed, such as walking, appointments, and meds.
Teamed up with medical professionals to improve the client's quality of life.
Timeline
Receptionist
Mitchell County House Of Hope
03.2023 - Current
Caregiver
Veterans Administration
10.2016 - 06.2021
MPA - Public Health Administration
Long Island University
02.2001 - 05.2005
Bachelor of Science - Health Information Management
SUNY Downstate
09.1995 - 05.1998
Education
MPA - Public Health Administration
Long Island University
Greenvale, NY
02.2001 - 05.2005
Bachelor of Science - Health Information Management