Summary
Work History
Timeline
Education
Generic

Roberta Robinson

Customer Service Specialist
Pelham,GA

Summary

Customer service specialist with 15+ years of experience in various sectors, including non-profit, healthcare, transportation, and food & beverage. Whether working directly, by phone, or online, I have a proven track record of success. I am seeking a customer care position in a fast-paced, results-oriented organization.

Work History

Receptionist

Mitchell County House Of Hope
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • I responded to questions from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Created Resumes, assisted with employment applications.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Caregiver

Veterans Administration
10.2016 - 06.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported diet and nutrition through food preparation and grocery shopping.
  • Kept thorough daily records of completed duties, observations, and activities.
  • Acted as the go-between for family and medical professionals regarding health issues.
  • Ensured that tasks were completed, such as walking, appointments, and meds.
  • Teamed up with medical professionals to improve the client's quality of life.

Timeline

Receptionist

Mitchell County House Of Hope
03.2023 - Current

Caregiver

Veterans Administration
10.2016 - 06.2021

MPA - Public Health Administration

Long Island University
02.2001 - 05.2005

Bachelor of Science - Health Information Management

SUNY Downstate
09.1995 - 05.1998

Education

MPA - Public Health Administration

Long Island University
Greenvale, NY
02.2001 - 05.2005

Bachelor of Science - Health Information Management

SUNY Downstate
Brooklyn, NY
09.1995 - 05.1998
Roberta RobinsonCustomer Service Specialist