Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
REGINALD SYKES
Open To Work

REGINALD SYKES

Chicago,IL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Restaurant ManagerGeneral ManagerGeneral Manager of Food ServiceMulti-Unit Restaurant ManagerSupervisor

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Chicago, IL, US
Open to relocation: Yes

Salary Range

$67000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Summary

Experienced Restaurant Manager with over 22 years in hospitality, specializing in team leadership, operations management, and food safety. Proven ability to manage large teams, optimize budgets, and deliver exceptional customer service. Seeking roles such as Assistant Operations Manager or District Manager to leverage expertise in driving operational excellence and team development in dynamic food service environments. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Velvet Taco-Chicago
Chicago
11.2025 - Current
  • Supervised and guided staff to foster a collaborative and efficient work environment.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Oversaw inventory control processes to maintain optimal stock levels and reduce waste.

General Manager

Lou Malnati's Pizzeria-New Lenox
New Lenox
06.2024 - 10.2025
  • Spearheaded staff training programs to elevate team performance and optimize service delivery.
  • Oversaw budget control processes to enhance financial efficiency and optimize resource allocation.
  • Addressed customer service inquiries, prioritizing satisfaction and fostering strong relationships.
  • Directed inventory management processes to enhance stock levels and reduce waste.
  • Established and executed inventory control measures to enhance stock management.
  • Directed financial operations to ensure compliance with budgetary constraints and alignment with organizational objectives.

General Manager of Food Service

Stan's Donuts & Coffee-Chicago
Chicago
10.2020 - 07.2024
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
  • Created employee schedules to ensure adequate staffing during peak hours while controlling labor costs.
  • Managed daily operations including ordering supplies, managing budgets, and resolving issues as they arose.
  • Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
  • Monitored and maintained inventory levels to ensure cost-effectiveness and reduce waste.
  • Conducted performance reviews for employees on an annual basis.
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

Multi-Unit Restaurant Manager

AREAS USA-Chicago
Chicago
11.2019 - 08.2020
  • Maintained a high level of customer service by addressing patron complaints promptly and professionally.
  • Provided leadership by setting clear expectations for team members.
  • Performed daily inspections of the facility to ensure cleanliness standards were met.
  • Recruited, trained, evaluated, scheduled, and supervised all restaurant personnel.
  • Ensured compliance with all applicable federal, state, and local laws and regulations regarding food safety, sanitation, and labor practices.

Supervisor

Sodexo-Chicago
Chicago
01.2018 - 11.2019
  • Oversaw food and beverage operations in United Clubs at O'Hare airport.
  • Maintained staff morale through effective communication and support.
  • Supervised a team of food service handlers and janitorial staff.
  • Communicated with United agents to ensure proper guest experience and service.

Managing Partner

KFC-Homewood
Homewood
04.2015 - 12.2017
  • Managed and motivated restaurant employees through constant communication and regular team meetings.
  • Used daily labor graphs and hot sheets to understand restaurant's financial performance.
  • Performed opening and closing administrative tasks, including bank deposits and paperwork.
  • Improved employee morale and handled customer complaints.
  • Developed and implemented strategies to improve operational efficiency and increase profitability.
  • Performed light maintenance of company equipment.

General Manager of Food Service

Sonic Drive-In-Middleton
Middleton
06.2013 - 03.2015
  • Managed and motivated restaurant employees through constant communication and regular team meetings.
  • Performed opening administrative tasks, including restaurant setup and bank deposits.
  • Managed daily operations including ordering supplies, managing budgets, and resolving issues.
  • Created weekly schedules to optimize staffing and maximize labor costs.
  • Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.
  • Enforced sanitary practices for food handling and cleanliness.
  • Performed food preparation and service tasks as needed.
  • Counted money and made bank deposits.

Assistant Manager

Sonic Drive-In-Country Club Hills, IL
Country Club Hills, IL
09.2010 - 05.2013
  • Facilitated training sessions for new employees on product knowledge, customer service protocols, and safety regulations.
  • Addressed customer complaints with urgency and professionalism to enhance satisfaction.
  • Directed daily operations by managing staff and overseeing inventory control.

Shift Manager

Sonic Drive-In-Country Club Hills, IL
Country Club Hills, IL
12.2009 - 09.2010
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies.
  • Addressed customer complaints and resolved conflicts.
  • Provided guidance and support to shift teams, ensuring all tasks were completed efficiently.

Education

High school diploma - undefined

Hillcrest High School
05.2005

Skills

Demonstrated meticulous attention to detail in all tasks and projects

Facilitated coaching sessions to enhance individual performance and skill development

Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules

Oversaw team operations and strategic initiatives to enhance productivity

Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Assisted guests with inquiries and requests to enhance their experience Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers

Oversaw daily operations and strategic planning for store management

Certification

  • Real Estate Broker
  • Food Safety Manager Certification
  • Food Safety Certification
  • ServSafe

Timeline

Restaurant Manager

Velvet Taco-Chicago
11.2025 - Current

General Manager

Lou Malnati's Pizzeria-New Lenox
06.2024 - 10.2025

General Manager of Food Service

Stan's Donuts & Coffee-Chicago
10.2020 - 07.2024

Multi-Unit Restaurant Manager

AREAS USA-Chicago
11.2019 - 08.2020

Supervisor

Sodexo-Chicago
01.2018 - 11.2019

Managing Partner

KFC-Homewood
04.2015 - 12.2017

General Manager of Food Service

Sonic Drive-In-Middleton
06.2013 - 03.2015

Assistant Manager

Sonic Drive-In-Country Club Hills, IL
09.2010 - 05.2013

Shift Manager

Sonic Drive-In-Country Club Hills, IL
12.2009 - 09.2010

High school diploma - undefined

Hillcrest High School