Reginald Wingo

• Analyzed member accounts to identify trends in delinquencies and recommend solutions.
• Developed effective communication strategies to negotiate debt repayment plans with clients.
• Researched accounts and completed due diligence to resolve collection problems.
• Send delinquency correspondence and

notices accordingly

• Assigned collateral for repossession thru auction sales
• Developed payment plans for members, fostering positive relationships and financial responsibility.
• Prepare accounts to file Bankruptcy and Estate Claims

• Analyzed client accounts to identify payment patterns and implement tailored collection approaches.
• Utilized CRM systems to track account statuses and optimize follow-up strategies for overdue payments.
• Led collections strategy to improve recovery rates and minimize outstanding debt.
• Supported Management on collection strategies assisted with Mid and Month end performance Excel spread sheets Recorded information about financial status and collection efforts
• Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
• Collaborated with cross-functional teams to resolve disputes and enhance customer relationships.

• Supervised and Coached collection staff on member customer service etiquette
• Monitored collections for multimillion dollar Credit Union portfolios
• Led team of call center agents to achieve service level goals and enhance customer satisfaction.
• Prepared monthly financial delinquency report for submission to clients
• Increased productivity by implementing daily call statistics
• Improved communication by establishing monthly conference calls to client management
• Effectively trained and coached employers in FDCPA compliance of policies, procedures and practices

• Promoted to Senior Collection Specialist responsible for mentoring and coaching staff to ensure company and FDCPA guidelines were followed
• Introduced new policies and procedures as a subject matter expert by organizing daily Team huddles
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Collected an additional $120,000+ by recommending, developing and implementing Team incentivized challenges for the Virginia and Colorado offices
• Significantly reduced Write-off Delinquency List projections by 5%
• Authorized and Rejected Team ACH transactions
• Achieved 95% satisfied Merchant escalation resolution
• Proposed realistic, carefully-constructed payment plans

• Analyzed member accounts to identify delinquent loans and initiate recovery procedures
• Developed customized payment plans based on member financial situations and recovery goals.
• Prioritized, assigned and reviewed work performed by department of 3
• Process Tax Liens, Levies, Garnishments and filed proof of claims on bankrupt accounts
• Addressed E-Oscar disputes, prepared CUNA Disability, CPI and GAP claims
• Assigned collateral accounts for repossession and delinquent accounts for legal action
• Excellent organizational and time management skills with strong numerical accuracy