Regina M. Fre
Lansdale,PA
Summary
Motivated professional with a background in cash handling and data analysis. Skilled at resolving customer inquiries and collaborating with teams to drive efficiency and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Cashier
Michael's Craft
North Wales, PA
10.2015 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing the shopping experience.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Managed cash register, ensuring balanced cash drawers.
- Trained new employees on cashier protocols and customer service standards.
Claim Loss Analyst
Freedom Mortgage Corporation
Lansdale, PA
08.2019 - 04.2025
- Analyzed mortgage data to identify trends and inform strategic decisions.
- Review foreclosure accounts to ensure all fees/costs associated with the foreclosure were claimed.
- Provide government investors with a breakdown associated with the foreclosure expenses
- Collaborated with cross-functional teams to enhance process efficiency and workflow accuracy.
- Conducted risk assessments to support compliance with industry regulations and standards.
Education
Associate of Science -
Bishop McDevitt High School
Wyncote, PAAssociate of Science - Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Order taking
- Professionalism and courtesy
- Product restocking
Timeline
Claim Loss Analyst
Freedom Mortgage Corporation
08.2019 - 04.2025
Cashier
Michael's Craft
10.2015 - Current
Associate of Science -
Bishop McDevitt High School
Associate of Science - Business Administration
Montgomery County Community College
3-time Employee of the Month
Was awarded Employee of the Month 3 times. Recognizing my friendly disposition and assisting customers with questions and locating materials for projects. Sadly, the EOM program was stopped 5 years ago.