Regla Collazo
Miami,Fl
Summary
Dependable and courteous Customer Service with 10 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Amavita
Miami, FL
11.2021 - 02.2022
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
Front Desk Receptionist
Byan Health System
Miami, FL
05.2021 - 08.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Pulled and organized requested documentation.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
Customer Service Representative
Modivcare
College Park, GA
01.2020 - 05.2021
- Assist Customer With all Transportations Needs.
Sales Assistant Manager
Rent-A-Center
Miami, Florida
03.2018 - 04.2020
- Assist with Sales Schedule Deliveries.
- Verification Process.
- Employee Schedules.
Receptionist
Womans Health Center
Hialeah, Fl
01.2011 - 12.2017
- Answering Phones.
- Filing.
- Making Appointments.
- Assistant Patients.
- Check In/Out.
- Assisting Dr.
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
Education
Science - Associate of Science -
Nova Southeastern University
01.2018
Forensic - Science
Everest
01.2011
High School Diploma -
Miami Senior High School
Miami FL06.2018
High School Diploma -
Nova Southeastern University
01.2002
Skills
- Appointment confirmation
- Effective planning
- Fluent in English and Spanish
- Front office management
- Recordkeeping
- Cash transactions
- Listening skills
- Oral and writing communication
- Customer assistance and interaction
- Meeting arrangements
- Call routing
- Administrative skills
- Correspondence typing
Timeline
Front Desk Receptionist
Amavita
11.2021 - 02.2022
Front Desk Receptionist
Byan Health System
05.2021 - 08.2021
Customer Service Representative
Modivcare
01.2020 - 05.2021
Sales Assistant Manager
Rent-A-Center
03.2018 - 04.2020
Receptionist
Womans Health Center
01.2011 - 12.2017
Science - Associate of Science -
Nova Southeastern University
Forensic - Science
Everest
High School Diploma -
Miami Senior High School
High School Diploma -
Nova Southeastern University