Reighlyn Ford
Waterloo
Summary
Devoted pre-dental hygiene student with experience in patient support as a dental receptionist and training as a dental assistant. Seeking to further develop skills in patient care, administrative support, and clinical knowledge to succeed in the dental-hygiene program along with creating a comfortable atmosphere for patients.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Only Kids Dentistry
Waterloo, IA
12.2025 - Current
- Facilitated patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining patient records using dental practice management software.
- Managed insurance verification and eligibility
- Provided exceptional customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Managed patient billing processes for timely, accurate payments.
Crew Chief/Manager
Culver's Restaurant
Waterloo, IA
09.2023 - 03.2026
- Trained and mentored new crew members on operational procedures and customer service excellence.
- Supervised daily operations to ensure adherence to quality standards and service protocols.
- Resolved customer inquiries and complaints, ensuring satisfaction through effective communication.
- Led shifts by delegating tasks and promoting teamwork
Education
High School Diploma -
West High School
Waterloo, IA05-2025
Associate of Applied Science - Dental Hygiene
Hawkeye Community College
Waterloo, IA2030
Skills
- Patient Scheduling
- Billing Management
- Dental Software Proficiency
- Customer Service
- Communication Skills
- Time Management
- Problem-Solving
- Appointment scheduling
- Punctual and reliable
- Phone and email etiquette
- Insurance verification
- Patient relations
Timeline
Dental Receptionist
Only Kids Dentistry
12.2025 - Current
Crew Chief/Manager
Culver's Restaurant
09.2023 - 03.2026
High School Diploma -
West High School
Associate of Applied Science - Dental Hygiene
Hawkeye Community College