Reina Adade
Houston,USA
Summary
Certified Medical Administrative Assistant with NHA credentials and Medical Office Business Professional certification, experienced in HIPAA compliance, electronic health records, insurance verification, and patient scheduling. Known for reliability, attention to detail, and providing smooth, supportive administrative service in remote and front office healthcare settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Service Representative
HCA HOSPITAL
01.2024 - Current
- Coordinated communication between patients and healthcare providers to streamline processes.
- Maintained accurate patient records in electronic health record systems, ensuring compliance with regulations.
- Verified insurance eligibility and coverage for patients.
REGISTRATION INTAKE AGENT
MAXIMUS
02.2019 - 01.2024
- Guide disaster survivors through FEMA application process.
- Responded to inquiries regarding application process and eligibility, ensuring clear guidance for applicants.
- Handled calls, emails, and chat inquiries via Microsoft Teams to provide timely assistance.
PATIENT ACCESS
BEN TAUB HOSPITAL
03.2017 - 02.2020
- Scheduled patient appointments using electronic health record systems to enhance workflow efficiency.
- Managed appointment calendars, optimizing scheduling for multiple providers and minimizing patient wait times.
- Ensured HIPAA compliance while handling sensitive patient data during scheduling activities.
Education
Associate degree - Applied Science in Health Information Technology
06-2022
Skills
- Patient Advocacy
- Medical Terminology
- Medical coding and billing
- Electronic health records
- Insurance verification
- HIPAA compliance
- Epic Software
- Problem Solving
- Phone communication
- Registration and scheduling
- Time management
- Medical records
Certification
- Certified Medical Administrative Assistant, National HealthCareer Association, 04/26
- Medical Office Business Professional, Houston Community College, 04/26
- HIPAA, Houston Community College, 04/26
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative - HCA HOSPITAL
01.2024 - Current
REGISTRATION INTAKE AGENT - MAXIMUS
02.2019 - 01.2024
PATIENT ACCESS - BEN TAUB HOSPITAL
03.2017 - 02.2020
TCI College of Technology - Associate degree, Applied Science in Health Information Technology