Reina Bonilla
Oakland,CA
Summary
Motivated Retail Manager with 11 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Goodwill of San Fransico Bay
100 Utah Ave, South San Francisco, CA 94080
07.2013 - Current
- Increased customer satisfaction by enhancing service standards and resolving issues promptly.
- Optimized inventory levels, ensuring efficient stock management and meeting customer demands.
- Implemented sales strategies, resulting in revenue growth and improved customer ratings.
- Trained and developed staff, fostering a collaborative environment and boosting performance.
- Reduced shrinkage through effective monitoring and loss prevention initiatives.
- Maintained store organization and cleanliness, enhancing overall shopping experience for customers.
Regional Director of Operations
Goodwill of the Greater Eastbay
Oakland, CA
03.2019 - 06.2020
- Enhanced sales potential by recommending product and service improvements.
- Achieved targets through effective performance management and employee recognition.
- Conducted customer meetings to evaluate needs and strengthen company relationships.
- Analyzed trends to determine gross profit and develop marketing strategies.
- Implemented regional sales programs through developed field action plans.
- Maintained expertise by engaging in professional development and networking.
Education
High school diploma - General Studies
San Lorenzo High School
San Lorenzo, CADental Assisting
Eden Area Regional Occupational Program
Hayward, CASkills
- Management
- Profit & Loss
- Excel
- Scheduling
- Communications Skills
- Recruiting
- Merchandising
- Pricing
- Assistant Manager Experience (2 years)
- Leadership
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
Timeline
Regional Director of Operations
Goodwill of the Greater Eastbay
03.2019 - 06.2020
Retail Store Manager
Goodwill of San Fransico Bay
07.2013 - Current
Dental Assisting
Eden Area Regional Occupational Program
High school diploma - General Studies
San Lorenzo High School