Reina Flores
Glendale,AZ
Summary
Experienced in delivering exceptional customer service and establishing strong connections with clients. Possess a deep understanding of mixology principles and a quick grasp of new recipes and techniques. Keen eye for organization and multitasking. Prepared to utilize and further develop these skills in the Desired Position role. Recognized for dependability and ability to manage multiple priorities. Approach tasks with a positive attitude and willingly take on additional responsibilities to contribute to team success. Dedicated and passionate job seeker with strong organizational skills. Ideal candidate for an entry-level Job Title position, eager to collaborate with the team in achieving company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Ups Store
02.2019 - 03.2022
- Oversaw staff efforts optimizing performance and workplace participation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Fraud Specialist
Wells Fargo
09.2015 - 04.2016
- Made proactive calls for in-depth collection of data regarding fraudulent incidents.
- Processed and finalized claim resolutions promptly.
- Performed thorough investigations to evaluate claims for payout eligibility.
Order Support Agent
Stream
08.2014 - 03.2015
- Provided information to callers regarding orders for Sprint equipment.
- Supported clients with setting up new sprint equipment purchases.
- Handled timely revisions of client account details.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
Collections Representative
Iqor
12.2013 - 08.2014
- Supported callers in resolving debt-related inquiries.
- Processed customer payments efficiently.
- Developed and handled installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
Team Member
Harkins Theater
04.2011 - 12.2013
- Ensured smooth operations by fulfilling lead duties.
- Facilitated ticket sales for moviegoers.
- Ensured cleanliness of theater for arriving customers.
- Facilitated sales and customer service at the concessions.
- Operated register to process payments and collect cash payment for order totals.
Education
High school diploma -
Ironwood High School
Phoenix, AZ05.2014
Skills
- Microsoft Word
- Excel
- Power Point
- Teamwork
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Operations management
- Performance management
- Shift scheduling
Other Experience
- I am proficient in Microsoft Word, Excel, Power Point and Adobe Photoshop.
- I work well as part of a team to accomplish a goal.
- I am able to communicate quickly and effectively.
Certification
- Food Handler's Permit/License- County or city public health departments.
- Professional Bartender's License/Certificate- State-specific regulatory bodies or accredited institutions.
Timeline
Manager
Ups Store
02.2019 - 03.2022
Fraud Specialist
Wells Fargo
09.2015 - 04.2016
Order Support Agent
Stream
08.2014 - 03.2015
Collections Representative
Iqor
12.2013 - 08.2014
Team Member
Harkins Theater
04.2011 - 12.2013
- Food Handler's Permit/License- County or city public health departments.
- Professional Bartender's License/Certificate- State-specific regulatory bodies or accredited institutions.
High school diploma -
Ironwood High School
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