Reinaldo E. Smith
SPRINGBORO
Summary
Organized and goal-oriented with more than 15 years of experience in customer service. Skilled in building excellent rapport with clients helping to resolve concerns and improve efficiency. Business minded negotiator who accelerates volume from customer service and incentives. Highly accomplished and results driven sales associate. Energetic with a genuine passion for sales strategy. Well-rounded background in supporting a progressive organization in relationships to benefit business development.
Overview
17
17
years of professional experience
Work History
Regional Sales Manager
Lexis Nexis
03.2016 - Current
- 2024 – 112% YTD
- 2020-2024: 5 Consecutive Years of Growth: NE Region
- 2016 Region Of The Year
- Circle of Excellence 2017
- Hired 11 COE Winners
- Hired & Developed 5 Current RSMs
- 25+ Representatives Promotions
- Projects
- Interview Trust Base Bootcamp
- Law Firm Launch Pilot
- SalesLoft-100% Usage
- Sales Development Representative Pilot
- Marketing Leads & Conversion Ratios
- On Campus Job Fair & Recruiting
Telephonic Account Executive
LexisNexis
04.2010 - 03.2016
- Driving new business across small law firms
- Specializing in designing customized legal solutions tailored specifically for small law firms
- Identify new customers by utilizing effective prospective selling techniques
- Develop & expand customer base within a geographic territory
- Promote LexisNexis solutions that help small law firms create efficiency and produce higher quality work and grow their business
- Train, coach, and mentor departments across the organization
Telephonic Account Representative
LexisNexis
01.2010 - 04.2010
- Supported Telephonic Research Team
- Provided support for Campaign calls regarding deadlines
- Successfully completes required training by Lexis Nexis
- Provided administrative services to support team
Research Associate
LexisNexis
04.2008 - 12.2009
- Provided quality telephonic training
- Assisted with problem resolution and software troubleshooting
- Assisted with research requests on web-based products
- Protected and Increased Revenue by offering additional products when appropriate
- Created ongoing self-paced training as new systems and software were integrated
- Created and corrected resource material used by customers and employees for quick reference guide
Education
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OH08.2007
Skills
- Multi-task management
- Deadline management
- Relationship building
- Situational analysis
- Data analysis
- Problem solving
- Adaptability
- Respect for diversity
Affiliations
Expert Advisory Board: Product Enhancement Lexis Advance
Awards Recognitions
- Above and Beyond Award Recipient, 2014
- Class of Leadership Development Program, 2014
- Yellow Belt Certification – SDR Career SmartPath 2017
Timeline
Regional Sales Manager
Lexis Nexis
03.2016 - Current
Telephonic Account Executive
LexisNexis
04.2010 - 03.2016
Telephonic Account Representative
LexisNexis
01.2010 - 04.2010
Research Associate
LexisNexis
04.2008 - 12.2009
Bachelor of Science - Organizational Leadership
Wright State University
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